Position Overview: The Assistant Rental Manager plays a key role in directing staff and managing rental operations, including all rental activities, fleet and shop management, customer service, and administrative tasks. This role ensures profitability, operational efficiency, and safety compliance while supporting the Rental Operations Manager in achieving business objectives. This position demands a proactive individual capable of balancing operational oversight with customer-focused leadership to contribute to Best Rent's overall success.
Responsibilities:
- Assist in hiring, training, and managing rental staff.
- Set sales goals in collaboration with the Rental Operations Manager and motivate the team to achieve them.
- Lead staff to improve workplace operations, customer satisfaction, and company performance.
- Organize and maintain the yard, ensuring cleanliness and efficiency.
- Oversee fleet, shop operations, and equipment logistics.
- Monitor equipment availability, deliveries, and pickups to ensure timely service.
- Manage customer billing, account levels, and daily/weekly operational reports (e.g., inventory, open rentals).
- Assist in purchasing rental fleet equipment.
- Enforce safety policies, procedures, and personal protective equipment rules.
- Maintain compliance with hazardous material laws, DOT inspections, and IFTA reporting.
Qualifications:
- Education: College education or equivalent knowledge and skills.
- Experience: Familiarity with heavy and light-duty equipment; mechanical aptitude.
- Skills: Proficient in Microsoft Office and database systems (e.g., Rentalman).
- Strong leadership and interpersonal skills.
- Solid understanding of rental business practices and customer needs.
- Office setting and outdoor work in various weather conditions.
- Exposure to loud machinery, dust, and chemicals during equipment testing or demonstrations.
- Physical activities include sitting, standing, walking, climbing, lifting, and operating equipment.
- Effective understanding of customer needs and commitment to exceeding expectations.
- Ability to lead a successful team with minimal supervision.