Sunseeker Resort Charlotte Harbor is currently searching for an Assistant Manager & Sommelier of Maury's Steakhouse!Maury's Assistant Manager/Sommelier is responsible for a variety of tasks, including maintaining the wine program for the outlet, scheduling shifts of bar personnel, seating customers, and caring for staff members. They provide excellent customer service and ensures that the overall operation of the workplace runs smoothly. In their day-to-day work, they assist customers and help restaurant staff with operations. They connect with kitchen staff and the Restaurant General Manager to ensure all food, beverage, and materials are available. They also oversee reservations management.All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures. Job Duties
- Be a visible presence, touching tables. Available to the hourly associates and guests. Monitor the performance of your team and operational systems, making adjustments as necessary.
- Inspire and mentor all team members to reach their full potential. Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures.
- Maintain the efficiency of the comprehensive beverage program in the dining room
- Maintain all beverage par levels in Maury's and Stretto wine coolers
- Maximize revenue by ensuring guest satisfaction in all beverage choices and leveraging selling techniques
- Partner with Procurement team to ensure forecasting of beverage is accurate and at appropriate levels
- Ensure all direct reports complete all assigned trainings by the due date.
- Maintain high cost wine inventory list weekly and cross reference to Sales Mix reports from POS
- Continuously educate the staff on the overall wine program, by the glass, and specialty bottle
- Partner with the Restaurant General Manager on clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis. Ensure performance evaluations and associate coaching is delivered on a timely basis.
- Drive associate engagement through a variety of methods, including the annual engagement survey.
- Hold daily preshifts for each shift to discuss all ongoings in the resort and restaurant
- Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity
- Manage guest requests and own all complaints concerning food quality and service, responding to guests with a resolution within 24 hours.
- Maintain professional restaurant image, including restaurant cleanliness, food quality and presentation
- Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure all opening, closing and ongoing sidework checklists are being used and take appropriate disciplinary action when they are not.
- Verify that all nightly, weekly, and monthly closing and inventory procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry.
- Ensure schedules are written to budget and ensure guest satisfaction.
- Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures.
- Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured.
- Review financial information frequently with the Restaurant General Manager to assist with achieving financial goals.
- Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems.
- Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts.
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Develop collaborative relationships with all departments
- Foster a team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
- Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
- Perform other functions as needed
Minimum RequirementsCombination of Education and Experience will be considered.Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.
- Bachelor degree in hotel/restaurant management or related field.
- 1 year proven work experience as a Restaurant Assistant Manager, Sommelier, Hospitality Manager, or similar role
- WSET or Master Court of Sommelier Level 1 preferred
- Current ServSafe Manager's Certification or other food handler manager certification by a state recognized agency
- Familiarity with the following restaurant management software - Micros, Micros Symphony, Sever Rooms
Other Minimum Requirements
- Ability to work varied shifts, including weekends and holidays.
- Working knowledge of Microsoft Office
- Excellent customer service skills
- Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
- Must possess mature personal discretion and sound judgment.
- Strong leadership abilities, sound judgment, superior problem solving and decision-making skills.
- Excellent organizational, analytical and project management skills, with particular attention to quality and detail
- Interpersonal skills to deal effectively with all business contacts.
- Professional appearance and demeanor.
Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.For more information, see www.sunseekerresorts.com