Summary:The Assistant Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, Grocery Manger, and Service Manager's absence. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction. Key Responsibilities:
- When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
- Assists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery Manager
- Assists with the management of all Service Counter functions
- Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
- Assists with supervising and ensuring proper checking and bagging techniques are being used
- Assists with ensuring proper bookkeeping procedures are implemented
- Assists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery Manager
- Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner
- Assists with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
- Assists with general public relations and Spirit initiatives within the store in stores with no Talent Relations Manager
- Assists with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
- Assists with delegating and assigning trainers as necessary
- Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
- In stores without a Talent Relations Manager, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectives
- Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
- Assists with overall guest and team member safety
- Greets and speaks politely with every customer on premises
- Performs other duties as requested or required by management
Key Requirements:
- Must be 18 years of age or older
- High School Diploma or equivalent
- Required to work 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
- Must maintain Certified Food Safety Manager certification
- Minimum of one year store experience
- Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
- Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
- Ability to function as a team member and get along with others