Location: Irving,TX, USA
Additional Information: Candidates need to be willing to work any hours from 7am -7 pm CST This role is 100% remote •1+ years experience in insurance verification.•Customer call center environment experience.•Knowledge of state Medicaid systems. •Researches and verifies eligibility information via online lookups to carrier eligibility websites or by phone with various carriers and updates the state MMIS system.•Loads a minimum of 20-25 adds per day into the state MMIS system and terminates existing TPL insurance policies.•Answers incoming calls from providers, Medicaid recipients, and other entities in relation to private/commercial insurance.•Maintains an accuracy of 99% or above on all work activities per contractual obligation with state. •Primarily sedentary work in a general office environment•Ability to communicate and exchange information•Ability to comprehend and interpret documents and data•Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)•Requires manual dexterity to use computer, telephone and peripherals•May be required to work extended hours for special business needs•May be required to travel at least 10% of time based on business needs High School Diploma or GED required; Associate's degree preferred. •Ability to be careful and thorough.•Ability to build relationships both in person and over the phone.•Ability to work proficiently with company software used on the project (i.e. Microsoft Word, Excel, ImageNow, etc.).•Ability to navigate various websites.•Working knowledge of HIPAA privacy and security rules.•Ability to organize well.•Ability to perform well in team environment.•Ability to work independently to meet objectives.•Ability to meet deadlines.•Develops effective working relationships with internal and external clients. •Adheres to corporate and office policies.•Maintains an accuracy of 99% or above on all work activities-per contractual obligation with state.•Proactively identify areas of improvements within daily work activities•Gain general understanding of HMS and office operations