Location: Schenectady,NY, USA
Summary: Responsible for management and supervision of poker activities on assigned shift
Job Title: Poker Asst Shift Manager
Division: Gaming
Department: Poker
FLSA Designation: Exempt
License Type: Key Gaming
Salary Range: $70,000 - $85,000
Essential Job Functions:
* Maintains game security and protects company assets at all times
* Engages guests during their play and develops relationships to create customer loyalty and repeat visits
* Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction
* Manages staffing levels according to volume of business
* Enforces all poker procedures and policies
* Prepares necessary shift and other reports
* Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations
* Operates in accordance with operating budget and assists with budget preparation and analysis.
* Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the New York State Gaming Commission regulations and guidelines
* Discretionary ability to extend complimentary services in accordance with the approved comp matrix
* Trains and assists in managing staff in accordance with organizational and approved departmental policies, practices and programs
* Performs all other duties as assigned
Qualifications:
* Must be 21 years of age or older
* High School diploma or equivalent. College degree preferred
* Five or more years' experience in poker supervision and/or management
* Knowledge of poker procedures, game protection, regulations and training requirements
* Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority
* Ability to read and comprehend simple instructions, short correspondence, and memos
* Ability to write simple correspondence
* Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
* Ability to deal with problems involving a few concrete variables in standardized situations
* Must possess excellent customer relations and communication skills
* Available to work flexible shifts, weekends and holidays
* Ability to obtain and maintain all necessary licensing
Physical and Mental Demands:
* Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms
* Must occasionally lift up to 25 pounds
* May be exposed to high levels of noise for long period of time
* Able to work with others while maintaining a positive and professional demeanor