Location: Charlotte,NC, USA
JOB SUMMARY
Assists the Spa Director in managing the daily operations of The Spa at Ballantyne to ensure operational efficiencies and profitability as well as a pleasant and memorable experience for each guest.
JOB DUTIES
* Oversees the day-to-day operations of the spa and fitness center.
* Supervises employees to include interviewing, training, coaching and counseling.
* Ensures all opening/closing procedures are completed.
* Conducts pre-shift meetings.
* Monitors and maintains the cleanliness and neatness of the facility to ensure immaculate conditions at all times.
* Prepares weekly work schedules to ensure appropriate staffing levels for business needs.
* Assists in the ordering of professional supplies and retail products and locker room and guest amenities.
* Assists with monthly retail inventory counts and reports.
* Assists with performing quarterly linen count for all spa linen and terry.
* Resolves guest issues and complaints. Follows-up to ensure guest satisfaction.
* Monitors payroll to ensure it stays within budgeted amounts.
* Tracks spa revenue by department, ensuring all providers are attaining revenue and retail goals.
* Promotes and markets the hotel, spa and programs.
* Assists the Spa Director with tier status reviews and 75-day and annual performance reviews.
MINIMUM JOB QUALIFICATIONS
* High school diploma or equivalent; associate's degree preferred
* Two years of spa management experience, preferably in a 4-star spa
* Strong leadership skills, including the ability to motivate and direct the work of others
* Strong organizational skills
* Excellent verbal and written communication skills
* Ability to pay close attention to detail
* Proficient computer skills using Microsoft Office
* Ability to see, hear, talk, walk, stand for extended periods, sit, kneel, crouch, bend, grasp and perform repetitive motions
* Ability to push, pull, lift, carry or otherwise move up to 25 pounds
* Ability to work a flexible work schedule, including nights, weekends and holidays
The Ballantyne is an Equal Opportunity Employer. We support and encourage diversity in the workplace.
We are a drug-free workplace. Pre-employment drug screening is conducted.