Assistant Store Manager - Bridgeport/North End (Bilingual Spanish Preferred)Work Location: Bridgeport, Connecticut, United States of AmericaHours: 40Line of Business: Personal & Commercial BankingPay Detail: $30.00 - $45.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.Job Description:The Assistant Store Manager is an experienced leader who manages the day-to-day service,sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience.Depth & Scope:
- Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
- Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines.
- Leads the team in overseeing the most complex or diverse sales advice activities that entail multiple step processes involving numerous systems and partners.
- Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, and business process management acumen aligned with TD's consultative approach.
- Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication.
- Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
- Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.
- Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service.
- Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives.
- Delivers end-to-end advice to Customers by providing information and tools for financial management.
- Contributes to the achievement of business objectives by identifying advice opportunities and referrals.
- Actively participates in community events, promoting the TD Brand while servicing the needs of the community.Education & Experience:
- Undergraduate degree or equivalent experience.
- 2+ years experience working with customers and/or sales in any capacity or equivalent.
- Supervisory or leadership experience preferred.
- Demonstrated ability to provide Legendary Customer Service.
- Strong verbal and written communication skills.
- Sales and Operational Management skills.
- Ability to manage competing priorities.
- Previous consumer and residential lending experience preferred.
- Proficient in Microsoft Office.
- Knowledge of banking products and services preferred.
- Demonstrated organization, interpersonal, communication and decision-making skills.
- Shows proficiency with expense management.
- Notary License (Preferred).
- Must maintain an active registration status with NMLS upon hire.Customer Accountabilities:
- Creates an environment where the team interacts with Customers in a warm and engaging manner.
- Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers.
- Establishes and supports strong partnership between colleagues that handle Customer day to day transactions.
- Leads and reinforces Customer service activities.
- Responsible for maintaining optimal colleague scheduling.
- Acts as an escalation point for Customer problem resolution.
- Creates personal experiences by getting to know each Customer's needs.Shareholder Accountabilities:
- Leads and drives operational compliance of all Store operations.
- Leads the team in completing day to day processes/transactions/activities.
- Ensures the Store operates efficiently by adhering to the banks policies and procedures.
- May perform daily store operation activities.
- Develops/leads Store in Operational Excellence plan.
- Vault Management, including Monthly Vault and drawer audits.
- Identifies and mitigates risk and audits for adherence to compliance.
- Supports the timely and accurate completion of business processes.Employee/Team Accountabilities:
- Leads and supports a high performing team.
- Contributes to the process of setting performance objectives for the team.
- Ensures colleagues comply with all TDBFG policies.
- Shares knowledge, information, skills, and subject matter expertise among the team.
- Supports an environment where team freely escalates business challenges.
- Participates in the recruitment and selection process.Physical Requirements:
- Domestic Travel - Occasional.
- Performing sedentary work - Continuous.
- Walking - Frequent.
- Sitting - Frequent.
- Standing - Frequent.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.Who We AreTD Securities offers a wide range of capital markets products and services. We help clients meet their needs today and prepare for tomorrow.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.Additional Information:We're delighted that you're considering building a career with TD.AccommodationIf you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Our ValuesAt TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues.Our Commitment to Diversity, Equity, and InclusionAt TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.Helping to Make an Impact in Communities - TD Ready CommitmentTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. #J-18808-Ljbffr