Location: Kokomo,IN, USA
** Assistant Store Manager**
* 2148 East Boulevard, Kokomo, Indiana, United States, 46902
**Description:**
The Assistant Store Manager assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.
* DemonstratesTotal Customer Service Standards and leads by example.
* Follows Loss Prevention guidelines to deter theft and manage mismates.
* Manages daily responsibilities including sales and operational plans, store and department standards, and safety and loss prevention guidelines.
* Supervises associates and delegates tasks to ensure productivity, assists in conflict resolution, coordinates meals/breaks, and shares department successes and opportunities.
* Assists with timely administration of progressive discipline, interviews, timecard punch edits, report review, and communication.
* Ensures all claims of harassment and discrimination are immediately reported.
* Processes weekly truck shipments by unloading, scanning, detailing case contents, and supervising product placement.
* Assists in floor moves, merchandising, pricing, promotional displays and store housekeeping to ensure execution of company direction.
* Trains associates to ensure consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.
* Provides overrides, performs safe and till counts, and reconciles cash settlements.
**Requirements:**
* 3-5 years of retail sales or customer service experience.
* Previous supervisory experience required; preferably in retail environment.
* Excellent verbal communication skills.
* Excellent active listening skills.
* Excellent sales and customer service skills.
* Ability to execute the concept by understanding and applying report(s) information.
* Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
* Ability to manage, train, and mentor associates to assure company standards and processes are understood.
* Ability to work flexible schedules including nights, weekends and holidays.
**Total Rewards:**
The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:
* Competitive Pay
* Paid Time Off (Vacation & Sick Time)
* Comprehensive Medical, Dental, & Vision Benefits
* Flexible Spending Accounts
* Life, Disability, and Voluntary Benefits
* Employee Assistance Program
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Employee & Family Discounts
* Relocation Opportunities
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