DescriptionSummary/ObjectiveThe Assistant Store Manager is responsible for effectively managing the operation of a convenience store. Assures that all aspects of the business operate smoothly in the Store Manager's absence.Responsibilities
- Ensure self and all employees provide professional, courteous, and timely service to all customers.
- Operate cash register, collect, verify, maintain proper cash levels and report all moneys due to the company.
- Complete customer transactions accurately and efficiently, and ensure compliance with applicable age restricted product regulations such as lottery, tobacco, and alcohol.
- Demonstrate high standards and work ethics to others through words and actions.
- Complete all store housekeeping functions (i.e., dusting, sweeping, mopping, cleaning restrooms, emptying trash, etc.).
- Maintain store and premises in a clean, healthful, attractive condition, and according to all company policies and applicable codes.
- Communicate in a timely and effective way, all problems and issues to Store Manager.
- Ability to manage sensitive and confidential information or situations with tact, professionalism, and diplomacy.
- Provide assistance and support to the Store Manager with inventory, ordering, and tracking merchandise sales.
- Verify, report, and deposit all moneys due company for goods sold on a daily basis.
- Identify and resolve inventory control problems.
- Identify opportunities to improve service and productivity, reduce costs, and increase sales and make recommendations to the appropriate personnel.
- Display and rotate merchandise as recommended by the marketing staff.
- Assure all company equipment and facilities are in good working order.
- Report and resolve all maintenance issues that occur during the shift.
- Provide job training and oversee productivity for all team members.
- Recommend team members for disciplinary action, job training, or promotion in manager's absence.
- Train employees in sanitation rules and regulations.
- Share responsibility for shift coverage for call-offs when no other help can be found.
- Complete daily store errands including but not limited to, banking and competitive gas pricing.
- Make gas price changes.
- Stock and maintain inventory levels as required throughout the store.
- Ability to work both inside and outside in heat/cold, wet/snow/icy conditions.
- Comply with all company policies at all times.
- Acts as Person in Charge (PIC) in Manager's absence.
Additional Responsibilities for VGT Stores
- Monitor the VGT room at all times and card patrons who appear to be under the age of 27.
- See VGT binder at the store for full description of responsibilities.
Essential Functions
- Ability to use a PC, mobile device, and/or other electronics.
- Talk, hear, read, write, and comprehend English.
- Operate cash register, collect, verify, maintain proper cash levels and report all moneys due to the company.
- Perform duties at multiple workstations (i.e., food prep, make table, expediter, registers, etc.)*
- Complete all store housekeeping functions (i.e., dusting, sweeping, mopping, cleaning restrooms, emptying trash, etc.).
- Ability to be at work on time when scheduled.
- Ability to multi-task in fast-paced environment.
- High energy, positive attitude and excellent customer service skills.
- Interact productively with co-workers and function well in a team environment.
- Thorough understanding of company policies and practices.
- Valid driver's license, proof of insurance and reliable vehicle are required; must travel to store locations as well as offsite meetings.
*Required if on retail, cross-trained, or in a traditional store.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to stand for prolonged periods of time.
- Frequent walking, stretching, bending, stooping, twisting, reaching, grasping, and repetitive movements.
- Must be able to lift, push, and/or pull up to 30 lbs.
- Ability to get product in cold refrigerator or freezer.
- Must be able to tolerate exposure to cleaning products.
- Must be able to wear required personal protective equipment (i.e. gloves, face shield/goggles, apron, mitts, slip resistant shoes, etc.)
Position Type/Expected Hours of WorkThis is a full-time position/non-exempt. Will work minimum of 45 hours per week, on a rotating schedule based on business needs. May need to work weekends and holidays.Qualifications Required
- Must be at least 18 years of age.
- Basic accounting skills.
- May be required to obtain RAMP certification *Beer/Wine locations only.
- Required to obtain occupational license or permit issued by the Pennsylvania Gaming Control Board *VGT locations only.
Preferred Education and Experience
- High School Diploma or equivalent.
- 6 months' employment with Rutter's.
- Prior experience in retail/customer service industry.
- Prior management or leadership experience.
EEO StatementRutter's provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other protected status under Local, State or Federal Regulations.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.