TITLE: Assistant Store Manager
REPORTS TO: Store Manager
OVERALL DUTIES:
The Assistant Store Manager in partnership with the Store Manager is responsible for business development in line with the brand's strategy, overall management of the store, staff, merchandise and customer service. The Assistant Store Manager is responsible for achieving sales objectives, helping to build a highly motivated team and providing ongoing staff development and support.
CORE Responsibilities:
Customer Service
- Stresses importance of building a local clientele and new client base
- Assist associates with client service issues when needed
- Ongoing reinforcement of all aspects related to clientling
Staff Development
- Uses training as the tool to refine and enhance the knowledge expectations of the team
- Ongoing performance management to ensure sales and KPI goals are consistently being met
- Demonstrates leadership and leads by example
- Maintains a strong floor presence
- Develops, implements and executes strategic business plans for the store
- Insures that the store environment that emulates the company DNA
Operations
- Assist in developing store as according to brand's overall objectives
- Maintains inventory control following the policies and procedures to protect assets and meet the shrink goal
- Manages the P&L for the store, controlling expenses and gross margin to achieve financial objectives
- Ensures sell-through and stock levels are maximized for sales growth
Store Visuals
- Enforce merchandise standards as set forth by visual department
- Maintains and communicates strong product knowledge
- Consistently upholds brand's image
Human Resources
- Assist the store manager with recruiting for staff opportunities
- Supervise store personnel, insuring all company policies and procedures are being followed
- Communicates effectively with the store team, co-workers and NY office
- Create a positive store atmosphere that consistently motivates the team
- And other duties assigned from time to time
REQUIRED SKILLS/EDUCATION
- BA a plus
- Minimum 3-5years of Retail Management experience; RTW luxury a plus
- Product experience in luxury or high-end retail is strongly preferred
- Strong interpersonal, organizational, and communication skills
- Able to work independently as well as collaboratively
- Proficient computer skills
- Ability to manage conflict
Max Mara is an Equal Opportunity Employer. M/F/D/V
Max Mara is an Equal Opportunity Employer. M/F/D/V