Assistant Store Manager - Norwalk Work Location: Norwalk, Connecticut, United States of America Hours: 40 Line of Business: Personal & Commercial Banking Pay Detail: $30.00 - $45.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Job Description: The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. This role focuses on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. Depth & Scope:
- Leads a team of advice and service colleagues in achieving individual and Store objectives for legendary Customer and colleague experience.
- Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service and advice activities.
- Oversees diverse sales advice activities involving multiple systems and partners.
- Requires knowledge of financial concepts and a broad range of products and services.
- Responsible for driving and reinforcing Advice activities through coaching and communication.
- Possesses knowledge of the local market and competitive offers to support advice recommendations.
- Handles critical issues and determines appropriate resolutions.
- Drives Advice Behaviors within the team by coaching and developing a team to exceed Customer expectations.
- Delivers end-to-end advice to Customers to help achieve their financial goals.
- Contributes to business objectives by identifying advice opportunities and referrals.
- Participates in community events, promoting the TD Brand while servicing community needs.
- Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities. Education & Experience:
- Undergraduate degree or equivalent experience.
- 2+ years experience working with customers or sales.
- Supervisory or leadership experience preferred.
- Strong verbal and written communication skills.
- Sales and Operational Management skills.
- Proficient in Microsoft Office.
- Knowledge of banking products and services preferred.
- Must maintain an active registration status with NMLS upon hire. Customer Accountabilities:
- Creates an environment where the team interacts with Customers in an engaging manner.
- Proactively attracts, acquires and retains Customers to increase profitability.
- Leads Customer service activities and supports Customers through challenging times.
- Acts as an escalation point for Customer problem resolution. Employee/Team Accountabilities:
- Leads and supports a high performing team; provides ongoing feedback and performance reviews.
- Contributes to setting performance objectives for the team.
- Participates in the recruitment and selection process for all hires. Physical Requirements:
- Domestic Travel - Occasional
- Performing sedentary work - Continuous
- Sitting - Frequent
- Walking - Frequent Who We Are TD Securities offers a wide range of capital markets products and services. We help clients meet their needs today and prepare for tomorrow. Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals. AccommodationIf you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our ValuesAt TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture. #J-18808-Ljbffr