Category/Area of Expertise: Retail Operations
Job Requisition: 338053_external_USA-MD-Parkville
Address: USA-MD-Parkville-7709 Harford Road
Store Code: GF - Store Admin (2500020)
Who Is Giant? With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware. Giant's mission is beyond stocking groceries on shelves, we strive
to be the most trusted and loved local food retailer in our community. ASSISTANT STORE MANAGER Experienced big-box supermarket managers and assistant managers are encouraged to apply. Giant is hiring Assistant Store Managers! We want proven, experienced store leaders with a passion for customer service and a knack for driving sales. ASMs are responsible for day-to-day operation and development of their store, including
customer service, training and development of all store associates, labor management, inventory control, asset protection, shrink, store conditions, and performance management . Giant food has three ASM classifications, including Customer Service Manager (CSM); Non-Perishable Manager (NPM); and Perishable Manager (PM). Primary responsibilities of all assistant store managers include:
- Plan, implement, and follow-up on weekly sales programs
- Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections
- Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations
- Oversee and lead operational team, including department managers and associates
- Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates
- Conduct store tours to evaluate store conditions vs standards and respond accordingly
- Collaborate with store management and assist with all aspects of total store operations including: customer service, associate development, sales, profit, payroll, and productivity goals, store standards, and more
- Develop a positive customer shopping experience and ensure customer satisfaction
- Ensure overall store appearance, safety and customer experience upholds Giant Food standards and regulations
- Respond to customer inquiries on merchandise and make appropriate recommendations
- Ensure accuracy of store signage
- Uphold Giant's customer service standards ( Count on Us, Count on Me commitments):
- Greet and thank every customer with a smile
- Wear a clean uniform and name badge
- Give customers undivided attention
- Bag and package product with care
- Demonstrate urgency in reacting to long lines
- Apologize and make it right or get someone who can
As a Customer Service Manager, you will:
- Manage daily operations of the Front End & Customer Service areas and hiring and development
- Manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance
- Engage store associates and department managers in order to meet store and company goals
- Train and develop Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areas
- Supervise store operations as needed in absence of Store Manager
- Review front end schedules prior to posting
- Manage store community relations programs
As a Non-Perishable Manager, you will:
- Manage daily operations of Grocery, Dairy, Frozen, HBC/GM, and Receiving departments.
- Ensure training & development of all Grocery, Dairy, Frozen, HBC/GM, and Receiving associates; review schedules of all new associates to ensure proper training opportunities
- Ensure accuracy of all receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink
- Develop working relationship with all direct vendors; understand delivery days and times of all direct vendors
- Participate in planning, implementation and follow up of weekly sales programs
- Manage inventories, gross profit, profitability, P&L and cost center management
- Perform inventory control to avoid overstock and out of stock
- Manage product storage and rotation to reduce spoilage and damage
- Ensure grocery shelves, cases and fixtures are maintained, cleaned and organized
As a Perishable Manager, you will:
- Manage daily operations of Meat, Seafood, Deli, Produce, Floral and Bakery departments.
- Ensure training & development of all Meat, Seafood, Deli, Produce, Floral and Baker associates; review schedules of all new associates to ensure proper training opportunities
- Participate in planning, implementation and follow up of weekly sales programs
- Ensure accuracy of all receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink
- Develop working relationship with all direct vendors; understand delivery days and times of all direct vendors
- Manage inventories, gross profit, profitability, P&L and cost center management
- Perform inventory control to avoid overstock and out of stock
- Manage product storage and rotation to reduce spoilage and damage
- Ensure grocery shelves, cases and fixtures are maintained, cleaned and organized
Preferred qualifications: - Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company
- Experience managing people, departments and/or whole stores
- Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management
- Knowledge of employment law, interview techniques, and general retail hiring practices
- A Bachelor's Degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others
- Excellent communication, interpersonal, leadership, and organizational skills' the ability to acquire and keep the confidence of associates, customers, and management alike
- Experience managing an effective community relations program
- Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware)
Pay Range: $65,000 - $95,000 Please note: If you do not meet these qualifications, and you are interested in pursuing a career with Giant Food, please apply for other store level positions at by clicking Stores
Why Work at Giant? At Giant, we love what we do, and make it easy for you to love it, too! Every day, we build on our over 80-year legacy of innovation, quality, and value and hard work to keep our top spot in the market and with our customers. The most important part of that? Our people. Giant's thousands of associates in our stores, distribution centers and corporate headquarters have one thing in common: the opportunity to advance their career. We proudly hire and promote from our own ranks, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work and have a career, not just a job. We proudly host Business Resource Groups ( BRGs) - six voluntary employee-led groups that help build community and are aligned with our mission, values, goals, business practices and objectives. The BRGs programming is designed to support their members and our associates through social activity, volunteering and professional development opportunities. Our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery and beyond. Giant also values being a better neighbor. One way we support our neighbors is by providing donations and charitable efforts to our local partners that support our main charitable causes. We'd love for you to become part of the Giant family and join us in our journey of being a Better Place to Work, a Better Place to Shop and a Better Neighbor - because, after all, our people truly make us Giant.