Assistant Store Manager (US) - Boston, MA (Winter St)
Work Location: United States of America
Hours: 40
Pay Details: $30.00 - $45.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues.
Line of Business: Personal & Commercial Banking
Job Description:
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope:
- Leads a team of advice and service colleagues in the achievement of individual and Store objectives.
- Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service.
- Leads the team in overseeing diverse sales advice activities.
- Requires knowledge of financial concepts and a broad range of products.
- Responsible for driving and reinforcing Advice activities for the team.
- Possesses comprehensive knowledge of the local market and economic trends.
- Effectively handles critical and/or high-risk issues.
- Drives Advice Behaviors within the team.
- Delivers end to end advice to Customers.
- Actively participates in community events.
- Connects with Customers/Prospects to deepen relationships.
Education & Experience:
- Undergraduate degree or equivalent experience.
- 2+ years experience working with customers and/or sales.
- Supervisory or leadership experience preferred.
- Demonstrated ability to provide Legendary Customer Service.
- Strong verbal and written communication skills.
- Sales and Operational Management skills.
- Ability to manage competing priorities.
- Previous consumer and residential lending experience preferred.
- Proficient in Microsoft Office.
- Knowledge of banking products and services preferred.
- Demonstrated organization, interpersonal, communication, and decision-making skills.
- Notary License (Preferred).
- Must maintain an active registration status with NMLS upon hire.
Customer Accountabilities:
- Creates an environment where the team interacts with Customers in a warm and engaging manner.
- Contributes to the achievement of business objectives.
- Establishes and supports strong partnerships between colleagues.
- Acts as an escalation point for Customer problem resolution.
- Creates personal experiences by getting to know each Customer's needs.
Shareholder Accountabilities:
- Leads and drives operational compliance of all Store operations.
- Ensures the Store operates efficiently by adhering to bank policies.
- May perform daily store operation activities.
- Supports the timely and accurate completion of business processes.
Employee/Team Accountabilities:
- Leads and supports a high performing team.
- Contributes to the process of setting performance objectives for the team.
- Ensures colleagues comply with all TDBFG policies.
- Participates in the recruitment process for all hires.
OCC Language:
- This position falls within the definition of Loan Originator as defined under Regulation Z.
- Must be eligible for employment with a covered financial institution.
- Satisfactory results on a criminal background check are required.
Physical Requirements:
- Domestic Travel – Occasional
- Performing sedentary work – Continuous
- Responding quickly to sounds – Occasional
- Sitting – Frequent
- Walking – Frequent
- Lifting/Carrying (under 25 lbs.) – Occasional
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
Who We Are:TD is one of the world's leading global financial institutions.
Our Total Rewards Package:Our Total Rewards package reflects the investments we make in our colleagues.
Additional Information:We're delighted that you're considering building a career with TD.
Accommodation:If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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