JOB SUMMARY:Successfully support customer requests and demands pertaining to aftermarket solutions. Assist Project Managers in STC developments. Responsibilities includes in depth data research, problem analysis and formulation of technical solutions.PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL JOB FUNCTIONS):
- First level response to ...@Falconjet.com customer requests, the Associate Aftermarket Engineer will categorize the customer requests, research existing documentation to formulate appropriate answers and seek help from colleagues if necessary.
- Monitor the customer experience through ...@Falconjet.com
- Interface with different department to manage STC kits level and production
- Generate and update Aftermarket Solution Commercial Summary sheets gathering all pertinent information relevant to the sale of the Aftermarket Solutions offered.
- Identify repetitive customer requests needing a new solution developed or a process changed to improve customer experience.
- Monitor regulatory requirements and gain knowledge on Falcon aircraft architecture and systems.
- Assist Level 2 responders with STC documentation as required.
- Assist Project Managers with STC development tasks as required.
- Maintain fleet configuration status trackers.
ADDITIONAL DUTIES/RESPONSIBILITIES:
- Update and maintain processes specific to Department functions
- Work with Marketing to promote STC Sales
- Special projects related to STCs and mods of aircraft as assigned by Management
- Identify potential STC projects.
MINIMUM REQUIRED QUALIFICATIONS:Education:BS Degree (Aviation discipline preferred), from an accredited UniversityEquivalent education may be consideredExperience:Entry level position - internship in aerospace industry preferredSkills and abilities:
- Excellent communication skills
- Good interpersonal Skills
- Ability to be detail oriented
- Computer skills
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Typical office environment including a workstation, air conditioning and heating.
- Domestic and international travel when necessary to accomplish responsibilities (approximately 5% travel).
- Occasional requirement is to visit and inspect aircraft in hanger and components in vendor service shops.
- Work overtime as required to accomplish tasks.