About the Organization We are people serving people. Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success. EOE Statement Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Position Associate Banker Full-Time/Part-Time Part-Time Description Job Title: Associate BankerDepartment: Retail BankingLocation: Greater Danbury AreaSummary: The Associate Banker accurately records customer checks, deposits, and withdrawal transactions and provides outstanding service to the organization's customers. Correctly verifies customer information including names, dates, and account numbers to ensure safety of transactions. Works cohesively in a team environment to achieve personal and branch goals. Displays motivation and enthusiasm within the team.Key responsibilities include, compliance with all banking regulations and the policies and procedures established by management, building customer relationships, accurately recording daily transactions, identifying products and services that will benefit customers and efficiently accomplishing customer requests.Reports To: Branch Relationship ManagerKey Responsibilities:Transaction Accuracy
- Processes a wide variety of customer transactions including deposits, withdrawals, payments, and other miscellaneous transactions
- Processes transactions within limits of established policy accurately and efficiently and seeks approvals when required
- Balances cash drawer daily for both the cash and transaction totals
Transaction Processing
- Efficiently and accurately records checks, deposits, withdrawals and other transactions into the computer systems
- Effectively addresses customer questions; successfully managing periods of heavy traffic at the branch
Customer Relationships
- Provides outstanding service that achieves high customer satisfaction and builds strong, long-term customer relationships
- Promptly addresses and resolves customer concerns and inquiries in a positive, confident manner
- Consistently makes time to be friendly, get to know our customers and make every customer feel important
Product Knowledge & Recommendations
- Shows knowledge of the products and services offered by the organization
- Reviews current accounts and customer requests to determine new products and services that will benefit the customer
- Identifies customer needs and refers customers to appropriate branch personnel
- Refers customers to the correct departments and contacts that provide specific products or services
Sales
- Achieves daily, weekly and monthly referral goals
- Reviews Incentive compensation for accuracy and communicates personal progress
- Works in a team environment
- Efficiently uses the bank's CRM and follows up on leads
Compliance & Security
- Complies with BSA requirements relating to Suspicious Activity Reporting, Currency Transaction Reporting, OFAC and red flags
- Follows all bank policies and procedures
- Is aware of and complies with CRA guidelines and policies, ethics policy, and the bank's non-discrimination policy; complies with all regulations
- Comply with all daily, monthly and quarterly Security procedures
- Report issues or complaints to a supervisor for follow-up
- Secure all documents and confidential data following the clean desk policy; lock computer screen and secure equipment when leaving desk or station
- Lock and secure cash drawer and teller station when leaving station
- Follow all daily security procedures with entering and leaving the branch; secure all teller line doors and break room areas
- Greet and/or acknowledge customers as they come into the branch and report any unusual occurrence to the supervisor
- Support other branches with staff as needed
Position Requirements Job Requirements:Educational and experience requirements include:
- High School Diploma or GED
- Knowledge of banking customer service principles and processes Ability to use mathematics to accurately compute routine transactions
- Strong interpersonal skills including verbal communication and listening skills Strong computer and electronic skills
- Ability to use banking software Strong critical thinking abilities
- Relevant experience performing clerical activities
- Ability to multi-task and prioritize in a busy, fast-growth environment
Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Hours Per WeekNone Specified This position is currently accepting applications.