Position Summary: The
Customer Account Specialist will process orders for Internal/External customers received via telephone, mail, fax and eCommerce while interacting with sales, logistics, credit, marketing, field service, contracts and distribution to ensure customer satisfaction.
This position can be located in either our Lombard, Durham or Salt Lake City locations. Responsibilities: - Process internal/external customer orders and requests received via telephone, fax, mail and eCommerce; the orders will be a variety of routine and standing order requests from domestic, internal and international customers.
- Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays.
- Analyze customer pricing discrepancies with Sales Contract Administration, as required, to ensure accuracy and avoid credit memos.
- Document customer Logistical Complaints through the Notification module in SAP. Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate. Communicate errors to applicable departments for review and corrective action.
- Create and maintain Customer Master Database for new & existing customers and work with internal departments to maintain accuracy.
- Process reports and assist with projects to address internal/external customer needs as requested by management.
Studies and Experience: - BA degree preferred. Will also consider equivalent, relevant, business experience.
- Minimum 1-2 years with direct customer service, preferably in a call center.
Skills and Qualifications: - Excellent verbal and written communication skills.
- Good working knowledge of MS Office and working knowledge of SAP preferred.
- Biligual/Spanish speaking preferred
Job ID: 39123 Nearest Major Market: Durham Nearest Secondary Market: Raleigh