As a Customer Service Representative, you will handle domestic orders, which includes placing orders accurately and following up with distributors. Reporting to the Customer Service Supervisor, you will be the face of the company and first point of contact for customer inquiries via phone and email. If you pride yourself on your attention to detail & accuracy, then this could be the ideal opportunity for you! Key Responsibilities
- Communicating with customers via email and over the phone in relation to quotes, orders, returns, and discrepancies on their behalf.
- Sourcing of products not available through our distribution centers, and sourcing back-orders not available at the prime buy location.
- Support advertising inventory management, database maintenance, and logging incoming/outgoing customer calls.
- Working as part of a close-knit team through regular communication with management, the sales team, production, purchasing and logistics.
Qualifications - At least 1-3 years' work experience demonstrating responsibility for system management or process integrity of current and new data; Customer Service/Call Center experience preferred.
- Data accuracy through attention to detail - Excellent written and verbal communication skills - Intermediate computer ability and typing; ERP system knowledge - Oracle preferred.
- Previous experience/knowledge in refinish customer service/technical knowledge in paints and sealants or a similar industry would also be highly regarded.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.