Job Description Mininmum skills required:
- Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
- Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.
- Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
- Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
- Salesforce.com and SharePoint experience is a plus.
- This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
- Ability to identify areas for improvement and implement change.
- Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
- Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
- Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.
Educational Qualifications/Experience Needed Required: College degree; previous customer service experience, SAP-R3 or equivalent experiencePreferred: Bachelors degree About Kyyba:Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. Rewards:Medical, dental, vision401k Term lifeVoluntary life and disability insuranceOptional Pre-paid legal planOptional Identity theft planOptional Medical and dependent FSAWork-visa sponsorshipOpportunity for advancementLong-term assignment with opportunity for hire by client SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crains Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan