Location: Wilmington,DE, USA
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today's digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Summary:
The Associate Customer Support Representative, is directly responsible for the support of end users for financial institutions utilizing the Apiture software that take advantage of our products. The Rep will be made aware of issues through calls and will be responsible for diagnosing production level issues, spotting trends and working with internal staff and vendors to get resolution for the customer. The Rep will also help to serve as a mouthpiece for users and customers, aiding the Product team in determining how best the system can be made more user-friendly.
Shift: Tuesday through Saturday, 3:00pm – 12:00am EST
Location (Wilmington, NC / Austin, TX / Remote):
We have offices in Wilmington, NC and Austin, TX and while some positions need to be office based, we will consider remote candidates depending on their time zone.
Responsibilities:
Requirements: