Associate Director, Client Operations
: Job Details :

Description

Position at Wavemaker

DoorDash - Associate Director , Client Operations

Join the DoorDash team and be a part of DoorDash's continued growth as the number one delivery service in the U.S. While they've grown in size and scale , the client team still operate s very much like a start-up - fun, creative, entrepreneurial, collaborative , but also work ing hard, fast and smart .

As the A ssociate Director for Client Operations , you will be one of the leaders on the core account team - working closely with the planning , investmen t and analytics leads as well as being the client go-to for any operational topics . This is a great opportunity for someone who enjoys a fast-paced, ever-chang ing environment and leading the charge for finance and operational excellence . The ideal candidate will be comfortable adapting quickly to client needs , managing multiple workstreams efficiently , leading team members effectively and thinking creatively to navigate around potential roadblocks while adhering to agency and client processes .

Key Responsibilities

* Oversee all aspects of campaign implementation, including:

* Ensure the Operations team is m anag ing effective communications of workflow and deadlines for both Wavemaker and client-owned deliverables

* Work closely across all investment and relevant teams to foster excellence in implementation and delivery

* Oversee efficient coordination with clients, creative partners, investment teams and 3 rd party vendors

* Ensure all related pre- and post- launch activity, including trafficking, asset delivery, launch confirmations, launch deck s and post-launch follow-ups , are completed accurately and within timelines

* Manage and develop processes to ensure timely response and delivery to all client requests (e.g. implementation timelines, asset trackers and other operation / project management processes)

* Oversee all Finance-related activity , including:

* Work with Client Operations Manager to manage financial processes related to media billing and invoicing , such as :

* Coordinate billing process with multiple investment teams

* Work with WM Client Finance and GroupM Finance teams to ensure excellence in billing processes

* Monitor invoice submission to DoorDash systems in a timely and accurate fashion

* Oversee Client Operations Manager to m anage spend reporting workstreams, such as:

* Coordinate and manage cross check process with the Planning team on related client-facing spend documents

* Oversee weekly updates with client Finance and Accounting teams

* Collaborate with internal teams on ad-hoc requests for spend and data reporting

* Work closely with WM and GroupM Finance teams on ad hoc financial workstreams

* Oversee data delivery process, including:

* Ensure all client-facing spend reporting sources (Planning, Finance and Database) are aligned with each other

* Oversee weekly database data delivery process to produce accurate output

* Collaborate with Business Intelligence and Data Visualization team to build out priority roadmap for database optimizations

* Guide and lead day-to-day management and communications between clients, internal teams, external partners (including DoorDash's creative agency) and their respective project needs

* Oversee key c ommunication areas includ ing status updates, key deliverables, timelines, processes, and budget management

* Lead development of account processes for cross-functional workstreams , including:

* Working with Operations team to b uild process documentation and checklists where needed

* Continuously look for opportunities to develop and implement process improvements

Desired Skill Set s :

* Prior m edia p lanning or media investment experience

* Highly organized and process oriented

* High level of attention to detail and ability to retain a large amount of information

* Strong people management skills - ability to manage team members for maximum productivity

* Strong workflow management skills - ability to manage timelines and set clear expectations

* Strong Excel skills - expertise with pivot tables and analysis of large amounts of complex data

* S trong problem-solving skills - ability to guide and develop solutions for the team

* Strong communication skills - cl ear , sufficiently detailed , conci se and timely

* Strong team work ethic

* Strong understanding of agency processes

* Ability to thrive in a fast-paced, high-pressure environment

The base salary for this position at the time of this posting may range from $75,000 to $180,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. We offer a competitive benefits package, please visit for more details.

Wavemaker