About the job Associate Director, Field Applications - North East Region
Job Title: Associate Director, Field Applications - North East Region
Job Location: United States
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level: Director Job DescriptionOxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and commercial presence in many global locations across the US, APAC and Europe. Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialization. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis (for rapid insights), in fully scalable formats from pocket to population scale, that can analyze native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths.This exciting role will provide leadership, guidance, and direction for the regional ( Northeast and Canada) Field Applications Team, and ensure that high quality support, training and consultancy is provided to Oxford Nanopore Customers.The Details . . .
- Plan and implement onboarding and support strategies for the different segments of ONT's customer base, to increase device utilization in the field.
- Closely monitor the activity of Major/Strategic accounts together with the FAS and Sales teams in the region to ensure minimal downtime on boxes in the field, and effective feedback to the internal teams for timely product and workflow improvements.
- Ensure high level of customer satisfaction by reviewing customer feedback, and monitoring team and individual key performance indicators.
- Effectively communicate customer feedback to relevant internal teams (Technical Services, PM, Applications, Customer Service, Sales, Commercial Operations, Logistics) to allow the quick improvement of in-field product and service performance.
- Monitor training workload and distribute trainings based on expertise and availability of the local team.
- Recruit and onboard personnel (Field Applications Scientists) in line with company and departmental goals and timelines, to ensure optimal team performance and effectiveness.
- Any other duties as might be required within the remit and responsibilities of the post.
Education/ExperienceYou must have a PhD degree in life sciences or applicable area, or extensive experience within the field.You should have previous experience managing a large region and leading a team with diverse expertise and roles, along with commercial experience in a support or customer-facing role. Oxford Nanopore is a fast-paced environment, and we are looking for someone up for the challenge - could this be you?You will have lab experience with proven knowledge and understanding of genetics, molecular biology, cell biology and related fields. Previous experience in giving oral presentations, teaching or training other scientists is also being sought.Knowledge, Skills And Abilities Needed
- Previous experience and knowledge of the sequencing market
- Experience working with SalesForce.com or a similar CRM database.
- Proficient in use of Microsoft Office
- Effective written and verbal communication and listening skills.
- Strong interpersonal skills with an ability to effectively communicate and project over the telephone.
- Strong dedication to customer service and satisfaction
- Ability to manage many priorities at one time.
- Technical competence to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge; ability to troubleshoot and to provide information back to customers in a helpful, courteous, positive and professional manner.
- Ability to work effectively both interdepartmentally and internationally.
- General working knowledge of bioinformatics and sequence analysis tools. Genome assembly and annotation, structural variant detection and phylogenetic analysis are especially relevant for the role.
- Travel could be up to 40%
You should be highly approachable with a strong desire to succeed!NorthEast Region Includes - New York, New Jersey, Massachusetts, Maine, Connecticut, Rhode Island, Vermont, Pennsylvania, New Hampshire and CanadaThe salary for this role is between $121,582 and $182,374 USD. The salary offered will reflect the skills and experience of the candidate.Certain roles within ONT are eligible annual bonus and stock. These awards are allocated based on individual performance.Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military or veteran status. If you require an accommodation to complete the application or interview process, please contact To learn more, visit: About UsOxford Nanopore's goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis of DNA and RNA. The technology is used in more than 100 countries to understand the biology of humans and diseases, plants, animals, bacteria, viruses and whole environments.Oxford Nanopore was founded in 2005 as a spin-out from the University of Oxford and now employs over 1000 employees around the world.Lifelancer ( ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.For more details and to find similar roles, please check out the below Lifelancer link.