Associate Director Financial Aid - Financial Aid
: Job Details :

Associate Director Financial Aid - Financial AidSalary: Commensurate with experience Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at www.duq.edu/benefits Location: FinancialAid, Enrollment Management Group Position Status: Full-time Hours: Varied Position Number: 230602/10-975 FLSA Status: ExemptPOSITIONSUMMARY:The AssociateDirector Financial Aid works collaboratively with the Director of Financial Aidand Scholarships and other staff members to administer all aspects of thefinancial aid process, which includes but not limited to the development,administration and interpretation of financial aid policies and procedures inaccordance with established federal, state and institutional guidelines. Worksindependently and is expected to exercise discretion and independent judgmentin carrying out the responsibilities, including but not limited to, developingfinancial aid strategies for all university funds. Supports Enrollment Management goals torecruit and retain students. Provides leadership and direction for thepolicies, procedures and operations involved with the awarding and delivery offinancial aid and scholarship programs.DUTIESAND RESPONSIBILITIES:Provides leadershipand direction for the policies, procedures and operations involved with theawarding and delivery of financial aid and scholarship programs. Will be responsible for the overall compliance and trainingwithin the financial aid operation. Thisincludes auditing and corrective actions for the quality control of potentialover-award, grade level progression, verification, c-code, and professionaljudgment files. Will be responsible for assisting with the processing ofReturn-to-Title IV (R2T4) calculations, and ensure fund adjustments,post-withdrawal disbursements, and exit counseling notifications are allprocessed within Department of Education timelines. This position will also be responsible for the processing ofstudents Satisfactory Academic Progress (SAP), as well as the SAP Appealprocess. Monitor and correct all past-due disbursements, to include,Title IV and Private Loan disbursements.Monitor departmental customerservice to families and students. Counsel incoming and current students on Financial aid packages, andaddress any escalated concerns or complaints.Maintainand process financial aid within federal, state, and institutionalguidelines. Represent financial aid at variousopen house events for current and incoming students.Collaborate with ExternalRelations on yearly Donor Recognition Reception events.Providesathletic contracts for student athletes.Completes otherduties as assigned.REQUIREMENTS:Minimum qualifications:Bachelor's degree from an accreditedinstitution.3-5 years of financial aid experiencePreferred qualifications:Strong functionalknowledge of FAMS system (Banner/Ellucian preferred).Proficiency with PC, Microsoft Officetools, email and the Internet with the ability to learn a variety of newtechnology systems; COGNOS reporting; familiarity with Slate and Banner preferred.Alternately, thesuccessful candidate may possess any equivalent combination of experience andtraining, which provides the knowledge, skills and abilities required toperform the essential job functions. This includes, but is not limited to, thefollowing:Highly developedinterpersonal, analytic, problem-solving, organizational and communicationskills, including the ability to listen thoughtfully and respectfully to adiverse population of constituents and stakeholdersStrongcommunication skills, both oral and written providing the ability toeffectively communicate with multiple internal and external constituentsKnowledge andunderstanding of federal, states and agency-accrediting rules and regulationsas they pertain to higher education admission. Very strong knowledge of federaland state regulations concerning financial aid, as well as NCAA regulationsKnowledge of funddriver for endowed administrationA broadunderstanding of higher education processes and procedures, including shared governance,strategic planning, resource allocation and budget managementEnsurescompliance with Federal and State laws pertaining to financial aid, affirmativeaction and FERPAMembership andactive engagement in appropriate national student service organizations, suchas NASFA and PASFASensitivity tothe need of each individual to be treated with dignity and respect as itrelates to diversity in general and the Mission of the University specificallyProactive,strategic, analytical and deadline-oriented in a complex organizationAbility andwillingness to work outside of regular business hours and some weekends duringpeak enrollment periodsAbility toprepare and maintain confidential data independently in accordance withestablished policies and procedures and exercise consistent discretionConsiderableknowledge of the laws, regulations and policies governing the operations of the UniversityAbility to createand maintain complex records and filesWillingness andability to work evenings and weekends as needed during peak enrollment periodsSensitivity tothe needs of each individual to be treated with dignity and respect as relatedto diversity in general and the Mission of the University specifically; and theability to establish and maintain effective working relationships with theUniversity Community.Commitment to theUniversity's values of diversity, equity and inclusion, and recognition of theimportance of treating each individual with dignity and respect consistent withthe University's Mission. Demonstratedexperience with, and understanding of, the broad diversity of the Universitycommunity (students, faculty, staff and others).Ability toestablish and maintain effective working relationships with the UniversityCommunity.Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.APPLICATIONINSTRUCTIONS: Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references. Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC ( We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission. Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.