Location: Indiana,PA, USA
Associate Director, Medical Affairs Intelligence & AnalyticsAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.Purpose:The purpose of the Associate Director, Medical Affairs Intelligence and Analytics role is to implement the Global Knowledge Centered Capabilities – Analytics strategy and Lead Medical Affairs Insight Generation and Action training and education activities.Primary Responsibilities:Effective collection and analysis of all customer questions and delivery of medical information and solutions to meet customer needs is critical to enabling Lilly's goal of creating positive customer experiences and improving individual patient outcomes.Ensuring that documented customer needs drive Strategic Disclosures, Medical Education, Medical Information and Clinical Plans will advance Lilly's goal to provide clinically relevant answers.The Global Customer Information and Analytics Associate Director will be responsible for implementing the Global Medical strategy for harnessing customer information and leveraging it to develop insights, with the goal of developing solutions and providing information based on customer needs/requests.Global Analytics & Insights Strategy ImplementationImplement the strategy for the collection of customer questions and other information and for the holistic analyses of that information for the development of Insights which will inform decisions in clinical development and the delivery of medical information and solutions to meet customer needs.Accountable for understanding current customer internal/external input nodes (e.g., e-channels, marketing, medical, manufacturing, health outcomes, CPQA, and Call Centers).Enable process that utilizes documented customer questions and needs to drive Strategic Disclosures, Medical Education, Medical Information and Clinical Plans.Partner cross-functionally (with Marketing, Market Research, PRA) to understand customer insights across all healthcare professional roles to ensure a holistic approach to information collection and analysis.Speed local and global medical affair's ability to partner cross functionally to translate scientific data into meaningful insights which will drive the development of customer answers and clinically applicable knowledge.Educate functional leads on consistent and compliant application of capturing and assessing customer questions and information, in order to develop actionable insights.Work across internal teams and partner effectively with the Medical Quality Assurance, Compliance, Legal, Regulatory and Training teams to develop processes that meets these partners' needs and deliver a product valued by our customers.Expected to maintain a broad knowledge of resources and ability to easily access and expertly integrate data and information from various sources and technologies to ensure customer needs are addressed.Lead Medical Insight to Action Training and Education ActivitiesLead the development of an effective training program on Insight Generation and Action Planning.Serve as Insight to Action process expert.Facilitate the connection between analytics vendors and internal business partners.Track and report Medical Affairs Intelligence metrics.Building and Maintaining RelationshipsDemonstrate significant business impact and be recognized as a credible customer expert and valued partner through relationships within and across business units, across other functions, across drug development phases, across geographies, as well as with alliance partners and vendors.Seen as a customer expert (e.g. Subject Matter Expert), partner and internal/external influencer.Coach and mentor colleagues within and across departments.Minimum Qualification Requirements:Bachelor's degree in healthcare profession or health sciences with at least 5 years of industry experience and/or work in designated therapeutic area or similar role.Master's Degree in a healthcare profession with at least 2 years industry experience and/or work in designated therapeutic area or similar role.PhD with post doc or equivalent experience and/or work in designated therapeutic area or similar role.Other Information/Additional Preferences:There is limited travel required of this individual, approximately 10%.Must have strong understanding of the therapeutic area and the therapeutic area customer.Demonstrated ability of comprehending large amounts of customer feedback/insights regarding medical responses and information needs and then communicating in a clear concise fashion.Significant direct experience in servicing customer needs for complex information.Demonstrated project time and self-management skills.Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups.Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations, PowerPoint and templates).Master's Degree (e.g., Pharm.D. or M.S.N.).Six Sigma experience.Cognitive abilities, including verbal reasoning, attention to detail, critical thinking, and analytical ability.Focuses on the customer.Demonstrated change agent.Ability to work independently and as a part of a team.Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.#J-18808-Ljbffr