Location: Andover,MA, USA
Position Overview
The Associate Director of Admission for Visitor Services & Events is an integral part of the Welcome Center team and ensures the best possible visit experience for all Admission visitors which contributes to the success of the Division of Enrollment Management in reaching its enrollment goals. The Associate Director of Admission for Visitor Services & Events works under the direction of the Assistant Vice President for Visitor Services and Events to carry out the visit strategy and vision designed to recruit, admit, and enroll an entering class that meets institutional goals along with keeping the visit experience on brand with the mission and vision of Merrimack College.
Primary Responsibilities:
* Provides exemplary leadership in the supervision of the Welcome Center staff, responsible for the delivery of the best possible visit experience for all prospective students, families, and campus visitors.
* Manages and oversees all daily operations of the Welcome Center which includes managing, but not limited to the operational budget, inventory, facilities, visit reports and data, master staffing calendar, and maintaining policies and procedures manual.
* Collaborate with the AVP of Enrollment Management and Visitor Services with visit and event strategies, programming initiatives, event execution, and statistical and data reporting
* Oversight of the student ambassador program to ensure the successful execution of ambassador responsibilities that promote positive campus representation and community engagement.
* Uphold a high attention to customer service, the ability to have an analytical and technical demeanor and the mindset to explore effective and more efficient ways to operate a successful Welcome Center.
* Oversee and helps plan and coordinate phone-a-thons, group visits, and daily visits, and other non-signature events.
* Strong commitment to manage multiple tasks and establish priorities, along with the ability to work on a team, and collaborate with campus partners and meet fast deadlines.
* Build effective professional working relationships with campus partners, who are involved with supporting admission events. Manage stakeholders and drive those to make decisions to ensure timelines are met.
Qualifications:
* Bachelor's degree required; master's preferred.
* 5+ years of professional experience working in higher education, admission, or enrollment preferred.
* Experience with Slate CRM.
* 3+ years of supervisory and leadership experience.
* Strong commitment to Diversity, Equity, and Inclusion and cross-cultural competence.
* Self-starter with a positive attitude, proactive mindset, and strong work ethic.
* Effective time management and organizational skills.
* Demonstrated ability to prioritize among competing tasks and pay close attention to detail while working in a deadline-driven, fast-paced environment.
* Demonstrated ability to problem solve, make decisions quickly, and approach challenges creatively and independently.
* Willingness to work nights and weekends at various times throughout the year, as needed.
* Experience providing top-notch customer service.
* Excellent verbal, written, and public speaking communication skills.
Application Materials Should Include:
* Resume
* Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable and inclusive institution of higher learning.
This position is subject to the successful completion of a criminal background check.
Vaccinations and Work Location
This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.
The COVID-19 vaccine and booster for which an individual may be eligible are highly recommended for students, faculty and staff. Merrimack College does not require proof of COVID vaccination for enrollment, employment or to be a guest on our campus.
Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.
Merrimack College seeks candidates who understand, respect and can contribute to Merrimack's Catholic and Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Catholic and Augustinian mission and our values of diversity, equity and inclusion.
About Merrimack College
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,000 undergraduate and 1,400 graduate students from 43 states and 42 countries. The College features more than 100 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has five schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy and the Girard school of business. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 33rd in the Regional Universities North category in 2024. Merrimack is a NCAA Division I athletic institution.
Merrimack College is an Equal Opportunity Employer.