Associate Director of Operations
: Job Details :

Position Overview

The Hospitality Services Manager reports to the Director of Hospitality Services. This position has oversight of day-to-day operations, including but not limited to Training Quality Control, Compliance, Budget, Patient/Customer Satisfaction, and Labor and Employee Relations responsibilities. Manages all cleaning and waste management functions within the scope of Hospitality Services at the Medical Center. Duties are directed towards patient/customer satisfaction, the provision of a clean and safe environment, and meeting established department objectives. Ensures that all Regulatory Requirements and standards for maintaining a safe and clean environment are met. Develops and carries out the formal training programs for the Hospitality Services Departmental employees, including new employee orientation, in-service refresher training, and introduction of new products and/or methods of cleaning to staff.

Department Description

The Hospitality Services Department provides housekeeping services, floor care, carpet care, compost, recycling, solid waste removal, and biohazardous waste removal at locations: Parnassus, Mount Zion, and Mission Bay Medical Centers and related locations. The department also provides consultative services to satellite UCSF clinics located throughout the Bay area as scheduled.

Required Qualifications

• Bachelor's degree in a related area and equivalent experience/training.
• Four years or more of housekeeping/healthcare management experience.
• Verbal and written communication skills in the English language, active listening, flexibility, critical thinking, multi-tasking, and time management.
• Working knowledge of decision making, reasoning, ability to develop original ideas to solve problems, and performing operations analysis and quality control analysis.
• Effective interpersonal and work leadership skills to guide other personnel.
• Ability to communicate with all levels of hospital management.
• Ability to work independently, establish work priorities, and exercise strong interpersonal relationships.
• Demonstrated supervisory experience.
• Knowledge of housekeeping management and methods is essential.
• Previous experience in a hospital or healthcare environment.
• Working knowledge in custodial and housekeeping services.
• Budgetary knowledge and experience.

Preferred Qualifications

• Previous experience in hotel guest services.
• CHESP - Certified Health Care Environmental Services professional certification.
• Bloodborne pathogen and sharps disposal training.
• National Housekeeping certification.
• American Society for Healthcare Environmental Services.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology, and pioneering research is redefining what's possible for the patients we serve. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report, UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Details

• Job Code and Payroll Title: 006845 CUSTODIAL HC MGR 1
• Job Category: Facilities & Custodial, Professional and Managerial
• Bargaining Unit: 99 - Policy-Covered (No Bargaining Unit)
• Employee Class: Career
• Percentage: 100%
• Location: Parnassus Heights (SF)
• Shift: Days, Variable
• Shift Length: 8 Hours