RAPP New York is looking for an Associate Director, Program Management to join our award-winning Program Management team.
WHO WE ARE:
We are RAPP – world leaders in activating growth with precision and empathy at scale.
As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual's needs, beliefs, behaviors, and aspirations.
We foster an inclusive workplace that values diversity and emphasizes personal well-being.
HOW WE DO IT:
At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we're able to activate authentic customer connections for our clients.Part of Omnicom's Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
YOUR ROLE:
You will be the day-to-day manager of the internal client relationship, a brand champion, an agency facilitator, and a trusted advisor to both clients and your team. You will strengthen and build on relationships with the client at the marketing/category director levels. You have developed a keen ability for managing client-based multi-discipline projects across the agency matrix, including agency partners, and external vendors. Along with your supervisor, you will steward all elements of the engagement including project management: project definition, scope management, risk and change management, hand-off management, and team management. You have natural curiosity, and are motivated by driving excellent results, time and time again.
YOUR RESPONSIBILITIES:
- Drive the planning and execution of simultaneous integrated projects
- Leads project direction collaborating with cross-functional teams to define and re-define project specifications (goals, budget, schedule, and scope)
- Collaborates with disciplines across the agency to deliver world-class work and meet client objectives
- Key client contact regarding project deliverables, progress, solutions, financials
- Lead and mentor Project Managers and Sr. Project Managers
- Author and review program SOW's and estimate documentation
- Maintain responsibility for development and management of timelines, quality and profit margins related to agency deliverables
- Resolve critical timeline issues and implications
- Build strong working relationships with internal team(s) as external partners and vendors
- Oversee internal account-related meetings including weekly producer/account status meetings, internal reviews, etc.
- Direct resource management against deliverables ensuring alignment against work and required times throughout the project lifecycle
- Lead financial management and budget tracking; manage and own project financials
- Risk management, proactively mitigating risks and comfortable driving solutions to adapt to changes from inception or project delivery
- Drive project measurement, reporting and analysis
- Evaluate and optimize production workflows and processes
- Proficient with programs such as Visio, Excel, PPT and MS Project
- Experience with project management/workflow tools such as Workfront and Jira
- Project documentation samples are required (SOW and Project Plan)
SKILLS/EXPERIENCE:
- Bachelor's Degree or equivalent experience
- 7-9 years of industry experience producing and project management at a media, entertainment or creative brand and/or interactive advertising agency
- Working knowledge & understanding of web technologies, including HTML, DHTML, content management systems and deployment platforms, etc.
- Direct Marketing and CRM experience an advantage
- Possess an established track record of successful accomplishment with clients / teams
- Excellent documentation and presentation development, such as financial reports, proposals, roadmaps and workflows
- Strong communication and presentations skills - capable of presenting solutions in a clear, logical manner
- Excellent negotiation skills
- Financial experience a plus
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