Location: Chicago,IL, USA
Join our Futures Operations team in a senior level Client Solutions role and empower your career.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
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Working within our Americas Client Solutions team, you will use your relationship management and analytical skills to proactively support clients daily, developing strategic partnerships and identifying areas for improved operational efficiencies. Utilizing your technical skills, you will respond to client inquiries around trade discrepancies, commission, fee and brokerage discrepancies, and perform root cause problem analysis.
What you offer
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* Senior level knowledge and experience with commodities, global markets, futures commission merchants, futures and options, trade life cycle, and post trade processing and execution.
* Demonstrated work on controls and process improvement.
* Proficiency in PowerPoint and Excel, as well as presentation and demonstration skills to stakeholders.
* Experience assisting clients and collaborating with internal team members on trade life cycle and post trade processing requests with respects to futures and options.
* Proven customer service and relationship management experience.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
About Commodities and Global Markets
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In Commodities and Global Markets you will be part of a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to a diverse client base.
Benefits
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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
* Hybrid and flexible working arrangements
* One wellbeing leave day per year and minimum 25 days of annual leave
* Primary caregivers are eligible for 20 weeks paid leave along with 12 days of transition leave upon return to work and 6 weeks paid leave for secondary caregivers
* Paid volunteer leave and donation matching
* Range of benefits to support your physical, psychological and financial wellbeing
* Employee Assistance Program, a robust behavioural health network with counselling and coaching services
* Recognition and service awards
Our commitment to diversity, equity and inclusion
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We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.