Location: Berlin,CT, USA
Description
Typical task breakdown:
- Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
- Educates employees and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
- Daily phone work using call management system.
- Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information
- Provides accurate, consistent and timely responses to HR process, system and policy requests
- Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
- Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
- Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism)
- Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
- Performs various tasks as assigned
Interaction with team:
- In person meetings, MS Teams, one on one, email
Education & Experience Required:
- 0-3 years' experience in Open Enrollment and benefits.
- Bachelor's Degree preferred
- 4-year degree is required for a full-time position
Technical Skills
(Required)
- Heavy phone call experience.
- Open enrollment and benefits.
- Knowledge of HR basics.
- Adept at technology.
- Superior customer service skills.
- Excellent communication skills.
- Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills.
- Ability to successfully handle multiple tasks and changing priorities
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).