Associate I, Customer Care
: Job Details :

And Duties Provide exceptional and professional customer service to customers while receiving inbound calls Effectively handle customer request, inquiries, and complaints Utilize tools and resources to achieve first call resolution Process service orders and payment arrangements De-escalate situations involving dissatisfied customer, offering patient assistance Document all necessary call information according to quality assurance guidelines Promote and sell varies products and services Educate customers on energy efficiency tips Meet Incoming Call Availability and Schedule Adherence goals Work occasional Call-out duty during unexpected spikes in call volume or power outages Education and Experience High school diploma or equivalent A minimum of 3 years of experience in a call center OR a minimum of 5 years working in a customer service environment preferred. Product Sales and/or Marketing experience is a plus Skills, Abilities and Behaviors Excellent oral and written communication ski...Customer Care, Associate, Customer Service, Manufacturing, Retail