Associate IT Support Technician Job Details
Professional Discipline : Information Technology
Specialty : Field Support Technician
Employment Type : Full Time
City : Houston
State : TX
Pay Range : Job Description:InGenesis is currently seeking an Associate IT Support Technician to work with our client. In this role, you will provide support and analysis of business, processes, and management problems in terms of system and customer-department requirements and acts to remediate issues at the customer point of use. If you meet the qualifications outlined below, apply today and we'll reach out to answer any questions you may have!Job Duties
- Assist customers in resolving hardware, software, integration, and operating system-level problems in the desktop, mobile computing, and network environments.
- Identify problems, apply optimum solutions, and communicate the resolution.
- Own assigned issue and maintain accurate incident tracking information.
- Escalate issues as appropriate.
- Perform other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent.
- Excellent telephone and interpersonal skills
- Excellent problem-solving skills.
EEO Statement:InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation in the hiring process, please let us know by visiting our website at Company Statement:InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.