Paladin Consulting is currently hiring ssociate Lead Help Desk III to join our team working onsite at our client's office located in New York, NY. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family. Job Title: Associate Lead Help Desk III Work Location: New York, NY Duration: 4 month contract with option to extend Education/Experience Required: 2-3 years Technical Service experience; previous customer facing experience Job Description & Responsibilities :
- We have a handful of large MPS Installs that need to take place over the next 6 months.
- Need two sales support / pre-post sale implementation employees (level 1 IT knowledge needed).
- Implementation project manager for large customer installs.
- Onsite client facing IT support for installation of A3/A4 print devices.
- Remotely and physically resolve and/or reassign customer (internal and external) software, network interface and application issues.
- Troubleshoot and triage software and application issues for customer resolution.
- Provide technical trouble shooting to ensure that machines are running and visible on the customer's network.
- Provide day to day procedure and technical direction to customer end users.
- Serve as primary contact for implementation internally and externally.
- Assist with various site hardware installs by providing IT infrastructure which allows devices to print; create and provide ongoing print queue management for entire customer base.
- Provide service level agreement support to customers to ensure team attains the contractual service level requirements, participate in escalation processes to ensure technical issues are resolved and minimize risk of missed SLA attainment
- Contributes to the development of technical and client service process documentation as assigned.
- Adhere to all network security protocols; Complete daily/weekly reporting to manager on devices implemented, devices removed, etc. along with associated network information, department, end user details, etc.
- Other duties as assigned.
Skills & Qualifications :
- 2-3 years Technical Service experience; previous customer facing experience
- High School Diploma or equivalent required. Holds at least 1 advanced technical certification (examples: A+, Net+ and MCSA)
- PREFERRED: Bachelor's Degree
- Intermediate level of technology proficiency in all areas required (software/hardware implementation, networks), superior customer service and interaction skills.
- Working knowing of printers, and multifunction devices, fax, and scanner.
- Demonstrated ability to understand networking protocols and print system requirements and their interactions
- Multitasking; strong organization skills and ability to prioritize.
- Effective communication skills (including written and verbal) to a diverse population - both technical and interpersonal skills; high level of self-motivation and self-starter.
- Ability to work independently and in high pressure environments.
- Strong team player.
- Excellent problem solving and follow-up skills.
- Ability to meet deadlines.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
- Demonstrate ability to take direction from multiple sources.
For more information or to view other opportunities, visit us at www.paladininc.com.