Location: Tualatin,OR, USA
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary The 340B Contract Pharmacy Associate Manager is responsible for overseeing 340B administration operational activities and duties, and assist with high priority projects/tasks related to Contract Pharmacy and CVS retail Account Management support. The Assoc. Manager also ensures tasks are being completed effectively and efficiently by their direct reports, and provides assistance and guidance as needed. They have expert knowledge related to the 340B program and assist with training their team, other departments, and clients to be business experts. Eagerly seeking candidates who can: -Oversee a team dedicated to requests for contract pharmacy and CVS retail account management support. This includes but is not limited to hiring/managing a team of 10 + Coordinators and Sr. Coordinators, assigning/delegating tickets and/or emails accordingly. Performance management, team engagement, training, coaching and feedback, and other essential leadership functions. -Lead team to ensure timely communication and support for CP's and CVS AMs related to inventory research tickets, return requests, alert monitoring, and inquiry/analysis requests. - Establish relationships with contract pharmacies, wholesalers, and CVS retail account management team to escalate and resolve issues; the first point of contact on issues and/or escalations if CP Sr. Ops Coordinator are unable to resolve. Join regular pharmacy and wholesaler calls to provide support, training, and answer operational questions. - Oversee monitoring and resolution of ordering, inventory issues, wholesaler files, drug related issues, and PBM rejections - Review team metrics and strategize ways to improve processes, system enhancements, and overall resource allocation. Required Qualifications