Location: Owosso,MI, USA
# JOB SUMMARY Under direct supervision of the department manager/director, the associate manager is responsible for the assessment and coordination of care provided in the office area, and identification of staff educational needs. Demonstrates knowledge of and supports hospital mission, vision, value statements, standards of care, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, standards of behavior, and the code of ethical behavior. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience.# Recognizes and demonstrates understanding of patient and family centered care.# # PRIMARY JOB RESPONSIBILITIES 1.##### Responsible for overseeing day-to-day unit operations. (shift specific, i.e. afternoons, midnights) # 2.##### Develops and participates in department performance and quality improvement projects; gathers statistical data for monitoring quality improvement measures. Includes; gathering and implementing all aspects of patient safety. Monitoring Safety Net occurrences; investigates and presents resolution to manager, follows up to ensure resolution results in patient and employee safety.# # 3.##### Participates in planning and development of the annual unit budget. # 4.##### Provides and coordinates for unit orientation, staff education, and at minimum conducts staff in-service on a quarterly basis. # 5.##### Responsible for coordinating departmental staffing/scheduling with nursing staffing office. # 6.##### Provides annual performance appraisals of unit staff; conducts first level employee coaching/counseling as directed by the manager/director. # 7.##### Acts as a liaison between staff and administration as necessary. # 8.##### Participates in the review and development of policy/procedure/protocols. # 9.##### Demonstrates job related aspects of patient safety to assure a safe environment, safe and effective use of equipment and technology, and decreased risk of potential adverse patient occurrences. # 10.# Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior. # 11.# Responsible for unit call coverage as directed by manager/director. # 12.# Work with IS to become EMR super user to assist doctors and nursing staff. # 13.# Performs all other related duties as assigned by manager/director. # JOB SPECIFICATIONS EDUCATION # 1.##### Bachelor#s degree in business or healthcare administration preferred. # 2.##### Current certification in Basic Life Support. # EXPERIENCE 1.##### Five years# experience in office setting with three of those years including increased level of responsibility. # 2.##### Ability to utilize computers including Microsoft Office applications, EMR quality databases, etc. # ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS 1.##### Able to travel independently throughout all Memorial Healthcare facilities. # 2.##### Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC). # 3.##### General knowledge of report writing. # 4.##### Requires standing, reaching, stooping, and lifting. # # ESSENTIAL TECHNICAL ABILITIES # 1.##### Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare. # 2.##### Have hand-eye coordination for use of computer. # # ESSENTIAL MENTAL ABILITIES # 1.##### Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations. # 2.##### Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws. # 3.##### Effectively problem solves. # 4.##### Organize and prioritize responsibilities. # 5.##### Understand, observe, and interpret policies and procedures with minimal supervision. # 6.##### Function calmly in times of pressure or crisis. # 7.##### Follow directions and provide follow through with projects assigned. # 8.##### Understanding and knowledge of workflows associated with process in patient care/clinical areas. # ESSENTIAL SENSORY REQUIREMENTS # 1.##### Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals. # 2.##### Able to see and hear for work-related purposes. # 3.##### Communicate receptively and expressively in English, both written and spoken, with patients, families, staff, volunteers, and other healthcare providers. # 4.##### Maintain self-control. # 5.##### Accurately hear communication by phone or in person. # INTERPERSONAL SKILLS 1.##### Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication. # 2.##### Must be able to communicate effectively, coordinate multiple duties simultaneously, and be able to independently solve healthcare information management related issues. # 3.##### Required to remain calm when adversity is encountered. # 4.##### Open, honest, and tactful communication skills. # 5.##### Ability to work as a team member in all activities. # 6.##### Positive, cooperative and motivated attitude. # 7.##### Have outstanding customer service skills including service recovery strategies for both internal and external customers. # 8.##### Facilitate conflict resolution and provide and accept constructive feedback. # 9.##### Follow the chain of command. # 10.# Maintain confidentiality.
JOB SUMMARY
Under direct supervision of the department manager/director, the associate manager is responsible for the assessment and coordination of care provided in the office area, and identification of staff educational needs. Demonstrates knowledge of and supports hospital mission, vision, value statements, standards of care, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, standards of behavior, and the code of ethical behavior. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.
PRIMARY JOB RESPONSIBILITIES
1. Responsible for overseeing day-to-day unit operations. (shift specific, i.e. afternoons, midnights)
2. Develops and participates in department performance and quality improvement projects; gathers statistical data for monitoring quality improvement measures. Includes; gathering and implementing all aspects of patient safety. Monitoring Safety Net occurrences; investigates and presents resolution to manager, follows up to ensure resolution results in patient and employee safety.
3. Participates in planning and development of the annual unit budget.
4. Provides and coordinates for unit orientation, staff education, and at minimum conducts staff in-service on a quarterly basis.
5. Responsible for coordinating departmental staffing/scheduling with nursing staffing office.
6. Provides annual performance appraisals of unit staff; conducts first level employee coaching/counseling as directed by the manager/director.
7. Acts as a liaison between staff and administration as necessary.
8. Participates in the review and development of policy/procedure/protocols.
9. Demonstrates job related aspects of patient safety to assure a safe environment, safe and effective use of equipment and technology, and decreased risk of potential adverse patient occurrences.
10. Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
11. Responsible for unit call coverage as directed by manager/director.
12. Work with IS to become EMR super user to assist doctors and nursing staff.
13. Performs all other related duties as assigned by manager/director.
JOB SPECIFICATIONS
EDUCATION
1. Bachelor's degree in business or healthcare administration preferred.
2. Current certification in Basic Life Support.
EXPERIENCE
1. Five years' experience in office setting with three of those years including increased level of responsibility.
2. Ability to utilize computers including Microsoft Office applications, EMR quality databases, etc.
ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS
1. Able to travel independently throughout all Memorial Healthcare facilities.
2. Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).
3. General knowledge of report writing.
4. Requires standing, reaching, stooping, and lifting.
ESSENTIAL TECHNICAL ABILITIES
1. Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.
2. Have hand-eye coordination for use of computer.
ESSENTIAL MENTAL ABILITIES
1. Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
2. Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
3. Effectively problem solves.
4. Organize and prioritize responsibilities.
5. Understand, observe, and interpret policies and procedures with minimal supervision.
6. Function calmly in times of pressure or crisis.
7. Follow directions and provide follow through with projects assigned.
8. Understanding and knowledge of workflows associated with process in patient care/clinical areas.
ESSENTIAL SENSORY REQUIREMENTS
1. Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
2. Able to see and hear for work-related purposes.
3. Communicate receptively and expressively in English, both written and spoken, with patients, families, staff, volunteers, and other healthcare providers.
4. Maintain self-control.
5. Accurately hear communication by phone or in person.
INTERPERSONAL SKILLS
1. Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
2. Must be able to communicate effectively, coordinate multiple duties simultaneously, and be able to independently solve healthcare information management related issues.
3. Required to remain calm when adversity is encountered.
4. Open, honest, and tactful communication skills.
5. Ability to work as a team member in all activities.
6. Positive, cooperative and motivated attitude.
7. Have outstanding customer service skills including service recovery strategies for both internal and external customers.
8. Facilitate conflict resolution and provide and accept constructive feedback.
9. Follow the chain of command.
10. Maintain confidentiality.