Location: Pittsburgh,PA, USA
UPMC Corporate Quality is hiring an Associate, PC Consultant to join our WISER Team! This role will typically work Monday through Friday during the hours of 8:00 AM to 5:00 PM. The position will be required to travel within a radius of 40 miles to other UPMC facilities as needed. When working at the Oakland Campuses, the individual will need to be able to walk within a half mile radius to assist at our UPMC Campuses.
Under the direction of management and more senior members of the team, the PC Consultant Associate will provide day to day support for the UPMC community end user computing devices. This support could include hardware, application, and data communications troubleshooting.
Do you have prior years of experience in technical experience, which includes working on PCs, system building and troubleshooting? If so, this could be the next step in your career. Apply today!
Responsibilities:
* Actively participate in technical mentorship by intermediate and senior level team members.
* Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
* Assist with relocating standard desktop computers and devices within the UPMC end user community, as directed by the Manager of User Support, the PC Support Supervisor, and/or Senior PC Support Consultants.
* Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues.
* Report back to the ISD Help Desk and end user, regarding problem status until resolved.
* Document request status and resolution activities, as directed.Follow procedures for documentation of PC Support services to the UPMC end user community.
* Update all project management and time tracking tools accordingly.
* Ability to manage time, tickets, and workload under the direction of leadership.
* Demonstrates appropriate, clear, concise, and effective written and oral communications.
* Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
* Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts.
* Shows the ability to adjust and be flexible to change by adapting approach when necessary.
* Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.
* Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
* Performs in accordance with system-wide competencies/behaviors.
* Performs other duties as assigned.
Qualifications:
* Familiarity with desktop support and desktop support practices through education or practical experience.
* Must be willing and able to report for work at various UPMC facilities.
* Ability to perform basic/standard IT procedures and protocols.
* Rely on buddy system/coach to demonstrate applied skills and to guide non-routine actions.
* Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC.
* Additionally, this position may be required to maintain a stand by status as part of a rotation within the team.
* This requires 24 hours per day, 7 days per week availability during the stand by period.
* The frequency varies based upon the number of colleagues in the rotation.
Licensure, Certifications, and Clearances:
* Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran