IDR is seeking a dynamic and dedicated Associate PS Producer to join one of our top clients' team. This role is perfect for someone who has a deep understanding of player support and values the opportunity to work in a variety of broader domains. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Associate PS Producer:
- Support the overall preparedness of Global Player Support teams through documentation, escalation management, and alignment.
- Collaborate with Subject Matter Experts across the organization, our partners, and all other stakeholders to build and distribute internal content.
- Responsible for understanding and improving our Operational and Agent experiences guided by our success measurables.
- Develop and maintain expertise in Player Support subject matters to consult with proper stakeholders.
- Maintain vigilance of incidents and service degrade and represent Player Support operations and impacted players to appropriate stakeholders to influence prioritization and product development.
Required Skills for Associate PS Producer:
- Bachelor Degree or equivalent experience.
- Experience in Player/Customer Support strongly preferred.
- Strong verbal and written communication skills.
- Successful execution of complex projects that span multiple teams.
- Agile, project/product management certifications are a plus (CSPO, CSM, PMP etc).
- Analytical proficiency with experience making data-driven decisions.
- 2 years of work experience in project management, operations leadership, customer service leadership, or other similar role.
What's in it for you?
- Competitive compensation package.
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization.
- Close-knit and team-oriented culture.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets.
- Employee Stock Ownership Program.
- Medical, Dental, Vision, and Life Insurance.
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.