Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nations leading brands. Were looking to hire an Associate Producer - Global Player Support for a leading gaming company.
Our client is seeking an Associate PS Producer to join their dynamic team. This role is ideal for individuals who possess a deep understanding of player support and are eager to expand their expertise across a variety of domains.
This is a full-time 12-month remote opportunity that seeks candidates local to Seattle, WA.
Associate Producer - Global Player Support Responsibilities:
- Collaborate with Subject Matter Experts across our client's location, partners, and stakeholders to create and distribute internal content
- Understand and improve our Operational and Agent experiences guided by success measurable
- Develop and maintain expertise in Player Support subject matters to consult with stakeholders
- Monitor incidents and service degrade, representing Player Support operations and impacted players to appropriate stakeholders to influence prioritization and product development
Associate Producer - Global Player Support Requirements:
- Bachelor Degree or equivalent experience
- Experience in Player/Customer Support
- Strong verbal and written communication skills
- Proven success in executing complex projects that span multiple teams
Associate Producer - Global Player Support Desired Qualifications:
- Agile, project/product management certifications (CSPO, CSM, PMP etc)
- Analytical proficiency with experience making data-driven decisions
- 2 years of work experience in project management, operations leadership, customer service leadership, or a similar role.