Location: Cleveland,OH, USA
Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Associate Designers on the Experience Design team bring a user-centered design sensibility to KeyBank's client experiences. We are seeking a talented, collaborative designer who is skilled at all facets of UX and the design thinking process and excels at interaction design, user testing, critical thinking, ideating, and prototyping, and collaboration. Over one million customers log in to our apps every day to do their banking. In this role you will have accountability for the UX/UI design of high-visibility user flows and interactions. You will work in an Agile environment on a dedicated squad. You will be expected to own the entire experience and user journeys within it. The successful candidate will be a design advocate who brings an informed, relevant design perspective to the team. They will be as motivated by optimization and results as they are by compelling creative and design. This is an integral position on our team within the Client & Employee Experience group that enables Key to deliver exceptional experiences by aligning data-driven action to the needs of our current and future clients and teammates. Competencies: 1-3+ years in a design field with an online portfolio of proven UX/product design team experience practicing within established UX frameworks and methodologies Experience working in an Agile development process Skilled at graphic, visual, and interaction design for web and mobile experiences A standout design portfolio representing your design problem-solving process and the simple, useful, intuitive design outcomes that comes from it Strong experience creating wireframes, prototypes, storyboards, user flows, personas, and process flows Confident presentation of designs with ability to bring various stakeholders around to your point of view Ability to create multiple design options for review and implementation Ability to solve problems imaginatively based on research, user feedback, and other input Ability to iterate and optimize in response to effectiveness of creative Proficiency using Adobe Creative Suite, Figma, Confluence/Jira and other visual design and UX tools Knowledge of HTML, CSS, and JavaScript a plus Ability to create rapid prototypes using Figma Up-to-date with the latest visual design, UI/UX trends, techniques, and technologies Ability to collaborate and communicate with product owners, front-end developers and engineers Possess a team-first mindset BS, BA, MA or Certificate in Visual Design, Human-Computer Interaction, Interaction Design, or related field Previous financial services experience will be strongly considered Experience working in client environments or at a creative agency serving a financial services client a plus Activities: Have primary accountability for all UX/UI and other design work for assigned products/squads Develop detailed prototypes, wireframes, storyboards, user flows, process flows, and other visual design representations to effectively conceptualize design ideas and communicate interaction behaviors Partner with a UX writer to create successful user experiences that deliver against established product goals and objectives Work independently and with assigned Design Lead to conduct relevant Discovery/Analysis, Ideation, Prototyping, and Testing to inform, develop, and refine design approaches Participate in user research activities and have the ability to conduct design validation such as usability testing Collaborate with product management and engineering to lead the definition and implementation of creative that supports product direction and customer experience Lead the execution of all visual design and user interface stages from concept to final hand-off to production Anchor your work in Key's Design Thinking framework and curriculum Adhere to established KeyBank Brand Gu