Location: Greenville,SC, USA
We are seeking a results-driven and solution-oriented Associate Product Manager. In this role, you will support product research, evaluation, and development, playing an essential part in optimizing the customer experience at United Community Bank. Your responsibilities will involve cross-functional collaboration across departments such as Sales, Marketing, and IT to meet business goals and address changes in customer needs and market developments. You will also establish policies and procedures, work with Compliance to ensure technical compliance and manage potential UDAAP risks, and ensure all product materials are accurate and up to date.
Job Functions
* Product Enhancement and Development:
* Collaborate with various business lines and departments to enhance existing community banking products, services, programs, and offers based on business strategy, industry experience, market analysis, and customer needs.
* Support new product introductions by performing research and preparing product business requirements and process flows for new product introductions or modifications.
* Product Oversight:
* Oversee multiple products within Community Banking, ensuring compliant operation of products, including strict adherence to product policies and guidelines to meet all legal, compliance, and audit standards.
* Manage product documentation, process descriptions, design, marketing (including sales delivery and related training), and monitoring (including sufficient reporting to monitor sales and risk).
* Market Analysis:
* Analyze the competitive landscape, industry trends, and market demand to inform product strategy and development.
* Internal Coordination and Training:
* Coordinate with training and other departments to educate internal personnel about new products, services, programs, and offers to ensure effective introduction of new initiatives.
* Communication Oversight:
* Maintain oversight of disclosure and change in terms communication strategies and execution relating to product and policy changes.
* Additional Responsibilities:
* Perform other duties as assigned by the manager.
Education and Experience Requirements
* Educational Background:
* Bachelor's degree required.
* Green Belt Certification preferred.
* Professional Experience:
* Minimum of 3+ years of comparable level experience.
* Experience in developing and launching consumer and business products, including documentation and system support requirements.
* Proven ability to drive projects from concept to rollout in cooperation with various internal departments and external vendors.
* Experience in process management.
* Skills and Competencies:
* Demonstrated problem-solving, research, and analytical skills with meticulous attention to detail.
* Self-starter, driven, and team player with a structured approach to achieve tight timelines and deliverables.
* Ability to work on multiple projects simultaneously and prioritize delivery based on key objectives.
* Management reporting skills and ability to prepare presentations, business cases, and proposals.
* Possess data analysis skills necessary to develop well-supported proposals.
* Knowledge of compliance issues related to all areas of banking.
* Excellent written and verbal communication skills, including strong business management presentation skills.
* Proficiency in Microsoft Office programs (Word, Excel, and PowerPoint) required. Experience with SQL Server and Cognos is preferred.
* Training and Compliance:
* Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training.
* Engage in internal and external training programs, online training, meetings, and seminars/conferences.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.