Location: New York,NY, USA
Grade Level (for internal use):
09Business Opportunity
Reporting to the Global Lead of Product Management, the Associate Product Specialist will be responsible for supporting Client Services on Ratings360®, the S&P Global Ratings Issuer Platform. They will focus on platform entitlement, client inquiries, trend analysis, and process & system improvements—all requiring close collaboration with external clients and internal stakeholders across Commercial, Analytical, Technology and Risk & Compliance. Joining a fast-paced Commercial Ratings team, the candidate will be at the forefront of ensuring a frictionless client experience on the platform, leading constructive and effective problem solving, and growing efficiencies in our operations.
Responsibilities:
Platform Entitlement Management:
Manage & process user access requests, ensuring accurate entitlement assignment across personas and functionality.
Collaborate with internal stakeholders to troubleshoot and resolve any entitlement issues.
Maintain up-to-date records of user entitlements and access controls.
Client Inquiries:
Act as second-level support for client inquiries related to entitlement/access, functionality, and troubleshooting—working closely with the first-level support team.
Provide timely and accurate information to clients, escalating issues to senior leadership and stakeholders as necessary.
Document and track client interactions to ensure a seamless client support experience.
Defect Monitoring:
Monitor and document product defects reported by clients and internal teams.
Assist in prioritizing and categorizing defects based on severity and impact.
Work closely with the Commercial Technology team to communicate defect trends and ensure timely resolution.
Trend Analysis:
Analyze client inquiries, defect reports and other data to identify trends and potential areas for product improvement.
Prepare reports and presentations on findings to share with senior leaders and product teams.
Suggest actionable insights based on data analysis to improve product quality and client satisfaction.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $49,400 to $98,200. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here
What We're Looking For:
Bachelor's degree; preferred deep understanding of the credit ratings business and debt capital markets
3+ years of experience in product management, client support, operations, or a related field
Strong analytical & problem-solving skills
Excellent communication and interpersonal skills
Proficiency in using client support software, issue tracking tools, and data analysis tools
Ability to work collaboratively within a team and take direction from senior team members
Eagerness to learn and grow within a dynamic and fast-paced environment
About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/ratings
What's In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit:
Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: ...@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf
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20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 308467 Posted On: 2024-10-21 Location: New York, New York, United States