General SummaryWorking for Realty Operations Group means being part of a team dedicated to delivering a best-in-class apartment living experience. We maintain a superior group of professionals united by a common commitment to the highest level of integrity and business ethics in all of our dealings. At Realty Operations Group, we are committed to innovation and creative problem-solving. We provide our team members with constant training, development opportunities, and career advancement in a fast-paced environment. We are looking for the right candidate to join our Property Operations Team as a Residential Associate Property Manager. The Associate Property Manager will report directly to the Senior Property Manager of the portfolio and liaise with tenants, supervise building staff, service providers, and the home office, and will have fiduciary responsibility for the proper care and maintenance of the properties entrusted to them.Essential Job Function / Responsibilities:
- On behalf of ownership, act as the primary point of contact for all matters related to the successful day-to-day operation and maintenance of the properties, consisting of two to three residential buildings.
- Supervise and direct the on-site staff for properties within the designated portfolio to ensure that have the tools and knowledge to perform their duties effectively, providing evaluations and feedback to improve team performance.
- Deliver best-in-class customer service through quick and effective response to residents inquiries and repair requests, addressing escalated resident concerns promptly. Drive the organization toward industry-leading repair and response times.
- Effectively manage/coordinate the vacant apartment turnover process, working closely with vendors and building staff.
- Execution and implementation of Newport initiatives, including overseeing the integration and effective management of digital platforms such as Moved.com and Happy.co, to enhance tenant experience, streamline property operations, and ensure seamless service delivery. This involves training staff on new systems, and monitoring performance metrics to achieve operational excellence.
- Assist in preparation of detailed reports on property performance, financial status and strategic initiatives to senior leadership.
- Monitor and control operating expenses to ensure budget adherence and financial optimization.
- Conduct regular property condition assessments to evaluate, identify and address building and common areas in need of repair or improvement. Developing and prioritizing action plans for addressing building conditions.
- Assist with the planning, coordination, and execution of special projects within the assigned portfolio. This includes capital improvements, property upgrades, and community events, ensuring each project aligns with overall property management goals and enhances property value and tenant satisfaction.
- Ensure regular maintenance and repair work schedules are followed to ensure properties are well-maintained and to protect assets (i.e. common areas, boilers, roofs, fire protection, CCTV).
Requirements:
- A Bachelor's Degree is required
- 2+ years of multifamily property management experience is required; luxury high-rise experience is preferred
- Knowledge of Yardi and RentCaf is a plus
- Proficiency in Microsoft Office, including Word, Excel and Outlook
- Strong verbal and written communication skills, in person, by phone and via written correspondence.
- Must be available for after-hours emergencies
- Highly organized, detail oriented, and self-motivated
- Demonstrated ability to work well within a corporate environment
The Company offers a competitive salary and benefits including medical, dental, vision life insurance, HSA/FSA, commuter benefits program, short-term disability and 401(K).