Location: New York,NY, USA
Reporting to the Senior Program Manager, the Housing Specialist Supervisor, will directly oversee a team of Housing Specialists responsible for assisting voucher holders searching/finding a suitable unit to rent. The Housing Specialist Supervisor will ensure the team of Housing Specialists are following policy and procedures to assess voucher holders' housing-related needs and barriers. The Housing Specialist Supervisor will also collaborate with case managers, property owners, and other third parties to ensure successful program outcomes.
Responsibilities include, but are not limited to the following:
* Directly supervise a team of Housing Specialists to ensure service program goals and standards are achieved.
* Manage the inputting, maintenance and tracking of program related information and data in the case management system.
* Prepare reports related to housing navigation program outreach and placement outcomes.
* Maintain an understanding of landlord-tenant law, rental contracts, and fair housing requirements, to assist voucher holders, property owners, and other stakeholders.
* Ensure all paperwork is processed accurately and timely.
* Assist in trainings and support to voucher holders, property owners, and other stakeholders.
* Identify housing opportunities for voucher holders searching by networking with property owners, property management companies, and brokers.
* Participate in landlord associations, real-estate industry, and networking events.
* Handle escalated cases.
* Perform other related duties as assigned.
* Analyze data related to current and projected housing needs.
* Create data-driven outreach strategies to obtain available listings.
NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:
Additional Information:
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.
Minimum Qualifications
1. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience in the following: management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management or tenant relocation activities in connection with housing or with reconstruction/rehabilitation projects. Such experience must include at least one year of experience supervising other real estate management agents; or
2. A baccalaureate degree from an accredited college and two years of experience described in 1 above, including the one year of experience supervising other real estate management agents; or
3. A satisfactory combination of education and/or experience equivalent to 1 or 2 above. However, all candidates must have the one year of experience supervising other real estate management agents. Education may be substituted for experience on the basis of 60 semester college credits for one year of acceptable experience.
To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or
assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed.
To be acceptable, experience in site management must have included on-site rental and maintenance of buildings. To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative
site, and determining tenant eligibility for benefits.
Preferred Skills
* Exceptional written and oral communication skills. - Ability to network, develop, and maintain relationships. - Strong organizational skills with ability to meet a demanding workload. - Ability to work with a diverse set of stakeholders. - Experience cultivating and maintaining productive, professional relationships with various stakeholders. - Strong organizational, planning and analytical skills. - Strong computer skills. - Ability to effectively manage time and delegate. - Case Management and/or Project Management experience is a plus.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at
Residency Requirement
NYCHA has no residency requirements.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.