At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We're seeking a future team member for the role of Associate, Relationship Associate to join our Relationship Management and Business Development team. This role is located in Pittsburgh, PA - Hybrid.In this role, you'll make an impact in the following ways:
- Oversees assigned client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, contract and operational compliance, risk mitigation and KYC responsibilities.
- Consults with clients on best practices, solutions and regulatory changes to support client engagement.
- Assigned accounts are typically small and non-complex, often a single product.
- Incumbents are gaining experience in account management and mastering the basics of the discipline and the firms products/services.
- Incumbent may receive guidance from a more experienced Account Manager.
- Proactively consults small, non-complex client accounts, ensuring continued client satisfaction and listening for cues on client needs.
- Tracks and reports on client metrics.
- Acts as day-to-day point of contact for the client.
- Keeps abreast of client account activity occurring throughout the firm.
- Liaises with relevant operations contacts (internally and externally) to coordinate service to the client. Escalates relevant issues to senior team members or management.
- Assists with managing client inquiries and resolves problems within scope of knowledge.
- Gains understanding of the business environment of assigned clients, industry trends and competitor services/offerings.
- Responsibilities are limited to own client accounts. Focus is on smaller and/or less complex client accounts. May provide secondary support on a large or key account under the guidance of a more senior Account Manager. No direct reports.
To be successful in this role, we're seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required
- 3-5 years of total work experience preferred.
- Experience in Account Management or Client Service Delivery preferred.
At BNY, our culture speaks for itself. Here's a few of our awards:
- America's Most Innovative Companies, Fortune, 2024
- World's Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
- Most Just Companies , Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.