Location: New York,NY, USA
About the Team
DoorDash Digital Ordering is one of the fastest-growing segments within DoorDash. We offer a variety of products such as white-label delivery service capabilities, online ordering, and order-pay-at-table. These products enable our merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels while leveraging their own brand identity and voice. The Drive Platform's capabilities and integrations are a massive contribution to our business's ability to grow.
As part of the Strategy & Operations team focused on our restaurant segment, the Associate will have the opportunity to help define and lead key strategic bets and initiatives to grow the business.
On a typical day, you will be working with our cross-functional partners and merchants. This will include running and refining experiments to improve operations, analyzing and diving into data to derive insights, speaking to merchants to inform our product and GTM strategies, and building internal processes to help our teams work together more efficiently.
About the Role
You will play a pivotal role in driving company growth, focused on growing the penetration of our first party products with SMB restaurants in the US and Canada.
Your responsibilities will include:
Grow the product line - Be responsible for identifying new vectors for growth across our platform products spanning online ordering, tableside order & pay, delivery, loyalty, and more.
Impact - As the voice of the merchant, work with your partners from Product, Engineering, Operations, Support, Sales and Marketing to solve important challenges for our partners and execute solutions to scale delivery for their business. This influences the product roadmap, making us 1% better each day
Analyze - Complex data sets paired with partner team feedback to provide insights and recommendations to our Merchants and internal teams.
Experiment - Use data and sound business judgment to test and build the processes needed to retain and grow our most important merchants, driving them towards operational efficiency and excellence
Scale learnings - Establish best practices for how to grow penetration of our platform products at scale. Develop and implement new initiatives, strategies, and programs to help increase your team's productivity and drive enablement across the organization
The best candidates will:
* Have extremely strong analytical skills with an intellectual curiosity to challenge and dissect data
* Demonstrate an entrepreneurial spirit to find creative solutions to overcome seemingly impossible challenges
* Understand the importance of ownership and bias for action
* Be comfortable working in a fast-paced environment
* Be able to build strong cross-functional relationships with our Sales, Account Management, Product, Engineering teams.
You're excited about this opportunity because you will
* Build deep and meaningful relationships with merchants, laser focused on helping them thrive
* Imagine, develop, and execute on workstreams from start to completion with little oversight
* Oscillate easily from strategic considerations to tactical execution
* Operate comfortably in ambiguous environments while maintaining a strong bias for action
* Communicate precisely dependent on audience and level of detail necessary to share
* Collaborate effectively with cross-functional team members across the organization
* Represent the DoorDash brand with humility and a customer-first mindset
We're excited about you because
* You have a Bachelor's degree or higher
* 1+ years of relevant experience in consulting, strategy, business development/sales, or operations; high-growth or early-stage startup experience is a plus
* You imagine, develop, and execute on workstreams from start to completion with little oversight
* You are resourceful and can engage other teams and resources to independently figure out answers to nebulous questions
* You oscillate easily from strategic considerations to tactical execution
* Are a self-starter who is energized by a difficult problem
* Have a passion for building
* You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle
* You are a strong analytical thinker who can provide applicable recommendations out of complex dataset
* You maintain a careful balance between attention to detail and swift execution
* You operate comfortably in ambiguous environments while maintaining a strong bias for action
* You communicate precisely dependent on audience and level of detail necessary to share
We expect this position to be filled by 1/3/2025.
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