Responsibilities One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com The Corporate Information Services Department is seeking a dynamic and talented Associate System Administrator - Messaging. As part of the Corp Messaging & Collaboration services team, the Associate System Administrator - Messaging provides support for a Microsoft Exchange messaging environment consisting of more than 200 locations and 80,000+ mailboxes. Support includes all aspects of messaging environment including Exchange, Teams, Office 365, User Provisioning services and Workspace One Mobile Device Management (MDM). Performs day-to-day operational tasks to ensure the availability and performance of the system along with diagnosing and troubleshooting issues. Working as part of a team, has visible direct interaction with home office users and over the phone interface with remote users at varying levels of the company. Key Responsibilities include:
- Performs day to day operation and management of Office 365, including Exchange Online, Teams.
- Supports the UHS messaging environment by maintaining the solution and resolving incidents and requests from facility technicians and customers.
- Monitors the availability and functionality of messaging environment for optimal performance.
- Monitors capacity and performance to identify future system upgrades.
- Provides project related support by working tasks and activities associated with various projects and initiatives.
- Provides support for the Mobile Device Management infrastructure of the messaging environment.
- Performs system upgrades and updates.
- Tests changes and updates in a lab environment to draw up an implementation plan.
- Troubleshoots system issues and performs problem analysis to resolution.
- Installs and maintains messaging servers - Exchange Servers, Workspace One, SMTP configurations, Encryption and Email gateways / security appliances.
- Plans, coordinates, and performs maintenance activities on messaging related servers.
- Documents procedures and standards to company policy.
- Creates and maintains all messaging systems documentation.
- Creates scripts to reduce the amount of manual processes/intervention on the system
Qualifications Position Requirements: Must have a working knowledge and understanding of IT and messaging related systems, including Microsoft Office 365 and Exchange Online, to quickly address issues. Must have experience using Windows server 2016, 2019 or 2022 as well as be knowledgeable in Active Directory. Should have a working knowledge of networks, servers, routers, switches, firewalls, PCs, and Messaging related applications. Technical expertise in the areas of messaging systems, administration, design, implementation, configuration, and security is desired along with system administration experience of Windows based servers hosting applications. Required Experience and Skills
- Associate's degree or 2 years of college coursework towards a Bachelor's degree is required.
- Minimum 1 to 3 years of working experience in planning, designing, deploying, managing/ troubleshooting Microsoft Exchange Server (2019 or Exchange Online) systems as well as the following areas: DNS, Windows Server 2016 / Server 2019, and Windows PowerShell
- Minimum 1 to 3 years of working experience with Office 365 to include Exchange and Teams. Additionally, experience with one or more of the following is preferred - InTune, Azure AD, OneDrive for Business and Azure AD Conditional Access.
- Working with and troubleshooting the following technologies - SMTP, DNS, Outlook, Outlook Web App (OWA), Exchange ActiveSync, archiving and Message Transport / Mail routing
- Administration and configuration of Office 365 services/applications and Exchange Online in a hybrid setup with on-premise Exchange
- Experience performing migrations from on-premise Exchange to Exchange and Teams
- Experience deploying and configuring Microsoft Teams, to include, setting up Teams, configuring meeting, messaging policies and managing apps
- Experience using the Security & Compliance capabilities in O365 to perform security audits and mailbox e-discovery searches
- Experience using Microsoft Defender to configure email policies.
- Configuring and managing e-mail security devices (e.g. Symantec, Proofpoint, Barracuda)
- Experience using PowerShell to script tasks for automation and to administer Exchange
- Experience managing the health of Office 365 services
- Experience in the backup/recovery of user data in Office 365
- Configuring and managing mobile devices using InTune or Workspace One mobile device management (MDM)
- Microsoft Office 365 certification preferred but not required.
- Excellent teamwork abilities as well as written and verbal communication skills.
- Detail oriented, organized and possesses self-management and prioritization skills to handle multiple tasks and projects.
- Participation in the on-call rotation process as part of the team.
- Technically knowledgeable and customer service oriented with the ability to interact with all levels of an organization in a professional manner.
- Strong end-user support experience needed to resolve customer problems remotely using RDP type tools. Good communication skills (both written and verbal) required as most support is conducted over the phone.
This opportunity provides the following:
- Challenging and rewarding work environment
- Growth and development opportunities within UHS and its subsidiaries
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401k plan with company match
- Generous Paid Time Off
*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to UHS or UHS facilities on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms we, us, our or the company in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-###-#### .