Join Lightspeed Systems as an Associate Systems Administrator and become a vital part of our dynamic Management Information Systems (MIS) team! In this role, you'll be providing support to resolve technical issues related to operational systems, applications, corporate endpoints, and business systems. You'll have the opportunity to manage and deploy endpoint devices, handling user identity management and provisioning, and supporting critical business systems that drive our organization's success. If you're ready to make an impact by keeping our tech running seamlessly and empowering our teams, we'd love to hear from you! NOTE: This is a hybrid position, and several days each week will be required onsite at our Austin, Texas headquarters. ABOUT THE ROLE: The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.
- Provide technical support to resolve issues related to operational, application, and business systems, as well as corporate end-user devices.
- Respond to, update, and maintain service desk tickets.
- Collaborate with Systems Administrators and Senior Systems Administrators on assigned tasks.
- Administer and maintain internal network and computing systems.
- Manage domain and directory facilities, along with related roles and functions.
- Perform system and software updates for upkeep and administration.
- Monitor and audit security logs and services for managed systems.
- Assist with managing and maintaining software updates, firmware updates, and patches for MIS systems.
- Enforce administrative access controls, as well as security policies and procedures.
- Maintain knowledge base documentation for IT support.
- Assist with Active Directory/Microsoft Entra ID user and group management.
- Onboard and offboard user identities across multiple systems.
- Assist with the deployment and management of end-user computing devices, related hardware, and accessories.
- Manage monthly departmental expenses.
- Perform routine maintenance tasks on a daily, weekly, monthly, and quarterly basis.
- Respond to on-call outages based on outage type and on-call rotation.
- Support daily operations of the MIS department.
ABOUT YOU: The following knowledge, skills, and abilities are preferred or required to perform this job. Education/Experience
- Bachelor's or technical degree in an IT/IS-related field, or equivalent work experience, with 1+ years of experience in help desk, information systems, or a similar technical role.
- Working knowledge of Active Directory, Microsoft 365, Azure, Microsoft Entra ID, AWS, Windows Server, macOS, Unix, Linux, shell scripting, PowerShell, and VMware technologies.
- Experience in managing network systems, including firewalls, routers, switches, and wireless access points.
- Knowledgeable of directory/domain systems management and related roles (DNS, DHCP, NPS, RADIUS, PKI, et al.)
- Experience with documentation and training of complex systems to non-technical audience.
- Working knowledge of Cisco switching, Cisco IOS, Veeam backups, Fortinet firewalls and FortiClientVPNs desirable.
- Basic understanding of network management, cloud systems management, endpoint security, patch management, and backup management.
- Familiarity with ITIL Foundation concepts.
Skills, Abilities and Key Behaviors
- Ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution and then logging and documenting both cause and resolution.
- Excellent organizational, documentation, and problem-solving skills.
- Ability to effectively interface with technical and nontechnical staff at all organizational levels.
- Strong attention to detail with both excellent written and oral communication skills.
- Ability to accomplish projects within specified deadlines.
- Ability to work independently and take initiative.
- Ability to function effectively in a fast-paced environment where high growth is the norm.
- Available to work flexible hours and on-call support, including weekends and holidays.
Working Conditions and Physical Demands Reasonable accommodations are possible to enable people with disabilities to perform the essential responsibilities.
- Ability to lift objects that are 50 pounds or less.
- Physical demands typical of an office environment including sitting, stooping/kneeling, reaching, handling, speaking, hearing, and seeing.
- The noise level in the working environment is usually quiet to moderate.
- Occasional work in server room with noise level moderate to loud.
- Valid driver's license and good driving record required.
- Minimal overnight travel may be required.
ABOUT US For 25 years, Lightspeed Systems® has been a leader in the ever-changing landscape of K-12 learning technology. Lightspeed Systems works with tens of thousands of schools to maximize the safety, mobility, and effectiveness of their students' learning experience. Every device can be covered with the most effective web filter, student safety monitor, classroom management software, device management tool, and analytics program available. Learn more at www.lightspeedsystems.com. We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include:
- Health Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
- Wellness Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year's Day break.
- Retirement 401(k) matching up to 6%
- Other Work from where it makes sense. Pet insurance.
ABOUT OUR ATX HQ If work from where it makes sense includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done - and a whole lot more.
- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun
All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?) Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.