FULL JOB DESCRIPTION If you are a passionate and qualified Associate Technical Product Manager with experience in the health insurance, health provider, or IT industry, please read on! We are looking for exceptional talent to join a Fortune 500 company! Apply today! **CANDIDATES MUST BE LOCATED IN THE U.S.** Emerald Resource Group is the ultimate destination for IT Professionals at every stage of their careers. We are currently assisting a leading National Managed Care provider building out their Digital / Technical Product team. Their technical product is used by over **26 million customers**. Are you ready to create and road map innovative technology products that improve health outcomes around the world? POSITION OVERVIEW: As an Associate Technical Product Manager, you will be responsible for one or more sub products from the main product. You will be accountable for leading journey/product-aligned initiatives and serves as point person for tactics and experience flows across channels. You will develop, recommend and support the customer interaction strategy and you will drive performance, define metrics and monitor success to achieve optimal digital consumers experiences across all lines of business. You will work 100% remote. KEY RESPONSIBILITIES: As an Associate Technical Product Manager, you will:
- Support product/journey owners and key stakeholders in creating a customer-centric organization to understand customers' situations, perceptions, expectations, and experiences.
- Be responsible for a given end-to-end user experience(s) (Product/journey or Product/sub-journey) to enrich partnership between business, operations, and technology across multiple digital products.
- Ensure cross-product/journey collaboration and communication, always advocating on behalf of the holistic stakeholder experience.
- Be responsible for overseeing, initiating, and researching how to solve critical customer pain points and creating strategic recommendations to drive future initiatives.
- Help prioritize underperforming products/journeys and helps establish future customer-focused strategies and digital product roadmaps.
- Establish the Voice of the Customer (tracking, monitoring, listening) for satisfaction and stakeholder feedback loops aligned with respective business stakeholders.
- Be responsible for developing and implementing the most appropriate course of action to meet customer needs across digital channels.
- Align cross-functional teams and collaborates to identify journeys that matter based on customer goals and business outcomes.
PERKS AND BENEFITS:
- Competitive Salary, with increases based on performance
- Freedom to make decisions about what we should do and how, and the ability to influence your ideas on projects
- Collaborative and embracing culture
- Comprehensive healthcare plan that includes health, dental, vision, disability, and life insurance
- Paid Holidays
- Plan for your future with our 401k matching program
MUST-HAVE SKILLSETS:
- Bachelor's degree in Computer Science, Information Technology, Digital Marketing related fields or equivalent experience.
- 5+ years of relevant experience. Experience in Product / Journey Mapping, Research.
BONUS POINT IF YOU HAVE:
- DOMAIN experience in Healthcare, Hospital, Insurance / Claims, EHR, Clinical Systems Management, Utilization Management systems.
SALARY:
INTERESTED BUT NOT SURE? We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you! For any follow up questions email your Recruiter LORNA SCHMIDT directly at ...@emeraldresourcegroup.com or call at 440-###-####.**WHY EMERALD RESOURCE GROUP**Emerald Resource Group - Excellence in Information Technology Recruiting. You're out to give your career a boost - Emerald Resource Group will make it happen. At Emerald we go beyond Talent Scouting. We believe that the single greatest competitive advantage any company can have is excellent people. Our mission is to do the best job we can to ensure better futures for everyone, matching exceptional people with exceptional companies. We are proud to be an industry leader chosen by Start-Ups, Small and Medium-Sized Enterprises and some of Fortune 500s best companies, which translates into more and better opportunities for you. With over 35 years of experience, we know how to take your career to the next level.Looking for a different role? Check out hot vacancies here www.emeraldresourcegroup.com and navigate to our Careers page. Let's keep in touch!
- Twitter: @EmeraldRG
- LinkedIn: @Emerald Resource Group
- Facebook: @Emerald Resource Group
*** If you are a Hiring Manager looking for IT talent to join your team, send us the job description of the opening you're working on. Our amazing recruiters will help you find the talent you need.