Location: Augusta,AR, USA
POSITION SUMMARY
The Associate Vice President of Operations partners with the Vice President of Operations for the assigned region to ensure that all areas of patient care are accomplished. This role will assist with staffing both the medical secretaries as well as assist in managing the providers to specific clinics. The AVP Operations will partner with area hospitals to foster a solid partnership between the entity and ARcare. This role must also promote all services provided by ARcare and its family of companies in the assigned areas.
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ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Essential Functions Statement(s)
* Assist Vice President with clinic operations for assigned region.
* Assist Vice President with staffing in the assigned region.
* Responsible for the overall operational (clinical and financial) performance of the assigned clinics.
* Develop and maintain healthy relationships with clinical care team members.
* Seek out opportunities and assist with hosting regional outreach events.
* Promote all ARcare services that are provided in the region.
* Assist in the process of researching and reconciling grievances within respective clinics.
* Attend Corporate functions of the company as needed.
* Maintain existing hospital relations and look to create new relationships with various hospitals within the region.
* Work in conjunction with Professional Services to maximize profitability.
* Work in conjunction with the VP in strategic planning and corporate development.
* Supervises assigned clinic sites. Ensures that the site adheres to all policies and procedures of the organization.
* Provide all new medical staff with job orientations and training.
* Generate reports and assist with projects as assigned by senior leadership.
* Ensures stable and competent organization of the medical office.
* Ensures patient confidentiality and provides patients with needed information.
* Ensures that the medical secretary greets patients and answers telephone in a courteous and professional manner.
* Manages all in-service and clinic meetings.
* Promotes Quality Improvement activities
* Performs all job duties in compliance with the company's Safety and Infection Control Policies.
* Ensures that the clinics follow the company's Environment of Care policies.
* Organize and oversee community feedback via surveys, needs assessments, community education events and other special events (fairs, conferences, etc.)
* Serve as a visual spokesperson and advocate for our mission and services.
* Other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
* Accountability - Ability to accept responsibility and account for his/her actions.
* Accuracy - Ability to perform work accurately and thoroughly.
* Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
* Adaptability - Ability to adapt to change in the workplace.
* Analytical Skills - Ability to use thinking and reasoning to solve a problem.
* Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
* Business Acumen - Ability to grasp and understand business concepts and issues.
* Communication, Oral - Ability to communicate effectively with others using the spoken word.
* Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
* Communication, Oral - Ability to communicate effectively with others using the spoken word.
* Communication, Written - Ability to communicate in writing clearly and concisely.
* Conceptual Thinking - Ability to think in terms of abstract ideas.
* Conflict Resolution - Ability to deal with others in an antagonistic situation.
* Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
* Decision Making - Ability to make critical decisions while following company procedures.
* Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
* Detail Oriented - Ability to pay attention to the minute details of a project or task.
* Enthusiastic - Ability to bring energy to the performance of a task.
* Ethical - Ability to demonstrate conducts conforming to a set of values and accepted standards.
* Friendly - Ability to exhibit a cheerful demeanor toward others.
* Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
* Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
* Interpersonal - Ability to get along well with a variety of personalities and individuals.
* Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
* Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
* Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
* Organized - Possessing the trait of being organized or following a systematic method of performing a task.
* Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
* Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
* Reliability - The trait of being dependable and trustworthy.
* Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
* Responsible - Ability to be held accountable or answerable for one's conduct.
* Safety Awareness - Ability to identify and correct conditions that affect employee safety.
* Self Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
* Tactful - Ability to show consideration for and maintain good relations with others.
* Team Builder - Ability to convince a group of people to work together towards a goal.
* Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
* Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
Education: Bachelor's Degree required
Experience: At least five years experience in a healthcare setting required.
Computer Skills: Microsoft Word and Excel; and customized software. Ability to learn and adapt to changing technologies as the organization changes. Ability to learn and utilize electronic record keeping systems such as electronic medical records.
Other Requirements: The ability to relate with effectiveness to the public. The ability to effectively perform several duties of the department and the ability to organize and achieve goals in a busy setting as well as effectively communicate with internal and external stakeholders.