Location: Kansas City,MO, USA
Live! is a leading Hospitality and Entertainment company dedicated to providing exceptional guest experiences across a diverse portfolio of districts, casinos, hotels and restaurants. With a commitment to excellence and innovation, we strive to deliver unparalleled service and unforgettable moments to our guests.
Position Overview:
As the Associate Vice President of Operations, you will play a pivotal role in driving the operational excellence of our hospitality and entertainment districts. Reporting directly to the Vice President of Operations, you will oversee the day-to-day operations of multiple venues, ensuring seamless execution of service standards, optimizing efficiency, and maximizing profitability. This leadership position requires a dynamic individual with a proven track record of success in the hospitality industry, exceptional organizational skills, and a passion for delivering exceptional guest experiences.
Key Responsibilities:
* Operational Leadership: Provide strategic direction and leadership to operational teams across multiple venues to ensure alignment with company goals and objectives.
* Guest Experience: Champion a culture of guest-centricity and ensure that service standards consistently exceed guest expectations.
* Financial Performance: Collaborate with finance and revenue management teams to develop and implement strategies to optimize revenue, control costs, and maximize profitability.
* Operational Efficiency: Streamline operational processes and procedures to enhance efficiency and productivity while maintaining quality standards.
* Team Development: Recruit, train, and mentor operational teams, fostering a culture of excellence, accountability, and continuous improvement.
* Strategic Planning: Collaborate with executive leadership to develop and execute long-term strategic plans for business growth and expansion.
* Communication and Collaboration: Foster open communication and collaboration across departments and venues to facilitate teamwork and alignment towards common goals.
Qualifications:
* Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
* Minimum of 7 years of progressive leadership experience in hospitality operations, with a proven track record of success in a multi-unit environment, specifically high volume, full service establishments.
* Strong financial acumen and experience in budgeting, forecasting, and financial analysis.
* Excellent interpersonal, communication, and leadership skills, with the ability to motivate and inspire teams.
* Demonstrated ability to drive operational excellence, deliver results, and exceed guest expectations.
* Strategic thinker with the ability to develop and implement innovative solutions to complex challenges.
* Knowledge of industry trends, best practices, and regulatory requirements.
* Flexibility to travel as needed.
Join Our Team:
If you are a dynamic leader with a passion for hospitality and entertainment, and you are looking for an exciting opportunity to make a significant impact, we invite you to join our team at Live! We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development in a vibrant and rewarding environment. Apply today and be a part of creating unforgettable experiences for our guests!
This position will support locations in Kanas City, St. Louis, Louisville and Columbus. The position will be based in Kansas City, MO.