Overview:
POSITION SUMMARY:
The incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation, as well as for participating in the planning and direction of all Food & Beverage departments; manages the activities and functions of food outlets, including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with Hard Rock Rockford objectives.
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.
- Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.
- Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets.
- Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors programs in order to implement necessary and innovative changes to ensure Hard Rock Casino Rockford continues to offer superior product and service.
- Works with the Director - F&B to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.
- Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return.
- Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
- Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
- Investigates and resolves guest complaints in order to maintain positive guest relations.
- Works in coordination with culinary department to provide and maintain optimum dining experience.
- Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.
- Assists with operations in all Food & Beverage outlets.
- Performs other duties as assigned and adheres to the Illinois Gaming Commission standards and regulations.
NON-ESSENTIAL FUNCTIONS:
- Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 6 years restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of a Bachelor's Degree in Restaurant Management, Business Administration or equivalent and 3 years restaurant service with at least 1 year in a supervisory capacity.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be eighteen (21) years of age.
- Prior experience opening new properties/outlets strongly preferred.
Additional Details:
KNOWLEDGE OF:
- Pertinent federal, state, and local laws, codes, and regulations.
- Management of a high volume restaurant, bar, or similar business.
- Standard safety and sanitation practices for food and beverage service.
- Applicable computer systems.
- Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
- Food, food product, food preparation, etc.
- Service, service etiquette, and standard service practices for full-service restaurants.
- Standard safety and sanitation practices for food and beverage service.
ABILITY TO:
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Be flexible to work varying shifts and time schedules as needed.
- Deliver programs which create a service level of excellence for internal and external guests.
- Communicate effectively with all levels of team members and outside contacts.
- Review and comprehend all necessary documentation.
- Act professionally with a constantly changing internal and external environment.
- Monitor and control cash flow and security of assets.
- Link scheduling to customer flow.
- Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.