Asst. Manager of Patient Operations
: Job Details :

Overview:

The Central Jersey Medical Center is a Federally Qualified Health Center looking to hire Full Time Patient Operation Manager. Established in the year 2002, the CJMC has a main location in Perth Amboy, NJ 3 School Based Health Centers in Newark, NJ, and a site in Carteret, NJ. Location of Position: Perth Amboy

Responsibilities:

Essential Duties and Responsibilities include the following:

• Maximizes office productivity through proficient use of appropriate software applications.
• Researches and develops resources that create timely and efficient workflow.
• Establishes uniform correspondence procedures and style practices.
• Manage, direct, and coordinate daily patient operations for Registration & Receptionist.
• Oversee collection of up-front co-payments and receivables.
• Create and update departmental performance improvement plans, protocols, policy, and procedures.
• Responsible for selecting, training and employee development to ensure organizational productivity, weekly schedules, time and attendance, performance appraisals, salary increments, disciplinary action and recommendation for discharge of employment.
• Liaison for communication between administrative staff and direct employees.
• Maintain open lines of communication with administration, employees, physicians, and patients of the Medical Center.
• Supervise processes for Presumptive Eligibility and initial Charity Care applications completed by the Registration Department.
• Other duties may be.

Supervisory Responsibilities

Directly supervises 10-20 employees in Registration & Receptionist Departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Qualifications:

• Must be able to utilize computerized practice management systems, EMR systems, and knowledgeable in all Microsoft applications.
• Speak, Read, and Write English and Spanish.
• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.